Lead ServiceNow Engineer

Job not on LinkedIn

🕒 April 22

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $115k - $184k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Consult on the ServiceNow platform strategy, ensuring scalable, secure, and maintainable solutions for high priority initiatives • Lead development of complex, platform-wide initiatives, driving execution from design through implementation • Serve as the top-tier technical escalation point, resolving complex issues across the platform and integrated systems • Encourage and help implement the use of development standards, architecture principles, and best practices to ensure high-quality, consistent solutions • Design and oversee integrations with enterprise systems (e.g., identity, HR, and access platforms), while considering reliability, scalability, and performance • Partner with cross-functional stakeholders to translate business needs into technical solutions • Mentor and guide engineers, facilitating code and architecture reviews to elevate team capability • Drive platform innovation and continuous improvement, including automation, AI capabilities, and enhanced user experience

🎯 Requirements

• Deep expertise in the ServiceNow platform, including advanced scripting, custom application development, modular frameworks, and performance optimization. • Extensive experience architecting multi-system integrations (REST/SOAP, spokes), ideally including Okta, Workday, and SailPoint. • Design enterprise-grade data models that align with frameworks like CMDB and CSDM. • Offer technical and architectural guidance to the ServiceNow process and initiatives by influencing platform design and leading key projects to build scalable, secure solutions. • Strong proficiency in JavaScript, HTML/CSS, Angular, React, Employee Center development (widgets and UI components), and modern UI/UX patterns. • 7+ years of progressive ServiceNow development experience, including leading large-scale or platform-wide initiatives in an enterprise setting. • Proven ability to suggest technical standards, lead code and architecture reviews, and mentor senior and junior engineers. • Exhibits exceptional communication skills, confidently representing the team to senior stakeholders, explaining complex designs, and guide discussions. • Achieved at minimum the ServiceNow Certified System Administrator (CSA) certification.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off