PeopleHub Partner – Employee Relations

🕒 May 11

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $80k - $147k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👥 People Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Lead routine workplace investigations (D/H/R), code of conduct violations, and sensitive compliance matters with impartiality and confidentiality. • Manage high-risk conflict resolution and formal complaints by facilitating productive conversations and outcomes. • Serve as a subject matter expert on HR policies, providing recommendations on policy deviations and exceptions in consultation with the ER Center of Excellence (COE). • Provide ER expertise on complex medical accommodations and formal workplace concern escalations from Individual Contributors (ICs). • Partner closely with the broader PeopleHub Partner team to provide managers with a holistic consultative service, bridging the gap between "Performance" (skill) and "Conduct" (will). • Analyze case trends and compliance data to identify systemic risks and provide actionable recommendations to HRBPs and the business. • Partner with Legal, the ER COE, and the broader People team on high-stakes escalations and post-investigation coaching. • Identify opportunities to improve ER tools, such as HR Acuity and AI bots/workflows, while staying abreast of industry best practices.

🎯 Requirements

• Typically requires a Bachelor’s degree and 3+ years of related experience, or a Master’s degree and 2+ years of related experience; or equivalent professional experience. • Demonstrated experience leading a wide variety of complex workplace investigations and providing ER consultations with limited supervision. • Proven ability to support diverse teams in a matrixed environment, adapting ER strategies to meet the needs of different business units. • Strong experience navigating labor relations situations and coaching managers through challenging employment cycles. • Solid understanding of U.S. employment law, statutory requirements, and HR practices. • Ability to identify "around the corner" risks and translate data into meaningful workplace insights. • Excited about the future of AI and curious about integrating AI-driven solutions to enhance efficiency within the PeopleHub.

🏖️ Benefits

• Learn more about our benefits at https://careers.toasttab.com/toast-benefits