Operational Support Analyst – Junior

🕒 April 30

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Tokio Marine Seguradora

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🤝 B2B

B2C • B2B

Tokio Marine Seguradora is a Brazil-based insurance company offering a broad range of personal and commercial insurance products and related services. The company provides automobile, motorcycle, truck, residential, travel, life, personal accident, and specialized commercial coverages such as cyber risk, transport, engineering, energy (including renewable energy), agribusiness, and liability policies. It also operates digital channels, partner programs, claims and assistance services, and broker/corporate interfaces to support customers and distribution partners.

📋 Description

• Perform monthly billing for Group Life insurance policies, accounting for additions, removals, and movements of insured lives. • Analyze and validate billing spreadsheets in Excel, identifying inconsistencies and discrepancies. • Monitor enrollment/registration changes that impact policy billing. • Liaise with brokers, the commercial team, collections, and technical areas to direct and resolve requests. • Strictly adhere to established processes, rules, and approval limits for the operation. • Ensure quality, accuracy, and focus in a high-volume operational environment. • Provide operational support through internal systems, portals, and digital channels.

🎯 Requirements

• Bachelor's degree in progress or completed. • Intermediate English. • Intermediate Excel skills. • Knowledge of or prior experience with Group Life insurance. • Experience with policy billing, movement tracking, and operational routines. • Analytical profile with attention to detail, concentration, and discipline for repetitive, high-volume tasks.

🏖️ Benefits

• Medical insurance • Dental insurance • Pharmacy assistance • Health/wellness space with a multidisciplinary team • Wellhub (Gympass), workplace exercise classes, quick massage, and physiotherapy • Meal voucher • Food allowance plus an annual 13th food allowance • Pregnancy program, nursing mother's space, baby kit, extended maternity and paternity leave, childcare/babysitting assistance • Transport allowance with preferential discount • Breakfast, on-site convenience store (mini-market), and ATM • Private pension plan • Payroll-deductible loans • Financial wellness app • Attractive profit-sharing (PLR) • Discounts on insurance and events at Tokio Marine Hall • Waiver of bank fees • Birthday day off • Additional time off based on length of service • Educational assistance • Content provided by the Corporate University • Name and gender change support for transgender employees