Customer Project Manager

🕒 2 days ago

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TOMRA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

🍽️ Food & Beverage

📦 Logistics

💼 Consulting

💰 Post-IPO Equity on 2012-11

Food & Beverage • Logistics • Consulting

TOMRA is a global leader specializing in the development of advanced recycling, sorting, and resource optimization technologies. It provides solutions that include reverse vending, food sorting, waste and metal recycling, and mining technologies. TOMRA aims to transform how resources are collected, processed, and reused, promoting a circular economy and sustainable use of resources. Through its innovative approaches, TOMRA helps businesses turn waste into value, minimize food loss, and enhance resource recovery in various sectors.

📋 Description

• Manage TOMRA Food projects from quotation stage through commissioning, including on-site installation management • Ensure end-to-end project quality and customer satisfaction • Assist Sales with accurate project costing and identification of quotation-stage risks • Develop equipment, process, and product expertise to support Sales and customers in selecting the correct application solution • Communicate customer design standards and expectations to project design teams and ensure execution • Develop and maintain relationships with third-party vendors • Assist with equipment supplier negotiations • Control project budgets and manage change orders • Liaise with operations and logistics to maintain project schedules • Ensure projects align with organisational goals and objectives • Conduct regular customer visits using a hands-on project management approach • Facilitate project handover to the Service Organisation after execution • Set up, implement, and monitor a structured stage gate process • Coordinate customers, internal stakeholders, engineers, and third parties from pre-sale interactions through final commissioning • Document and investigate incidents • Report and record hazards, conduct risk assessments, and implement control measures • Supervise and train employees and contractors regarding health and safety

🎯 Requirements

• Minimum of 5 years’ experience in an industry-related design or project role • Fluent in Arabic and English • Experience in the food or machinery industry is advantageous, but not essential • Strong attention to detail and focus on quality and accuracy • Customer-focused mindset and commitment to excellent service • Ability to work effectively independently and as part of a team with minimal supervision • Excellent communication, negotiation, and interpersonal skills • Proven practical, solutions-oriented problem-solving capability • High adaptability and flexibility in a dynamic environment • Understanding of health and safety management responsibilities and relevant legal obligations • Ability to document and investigate incidents, report hazards, conduct risk assessments, and implement control measures • Ability to supervise and train employees and contractors

🏖️ Benefits

• Variable compensation • Benefits • International and collaborative working environment • Inclusive company culture valuing diversity, well-being, and camaraderie • Professional training and development • Collaborative environment encouraging idea sharing and innovation