Sales Executive – Service

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November 26

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TOMRA

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Recycling • Waste Management • Resource Optimization

TOMRA is a global leader specializing in the development of advanced recycling, sorting, and resource optimization technologies. It provides solutions that include reverse vending, food sorting, waste and metal recycling, and mining technologies. TOMRA aims to transform how resources are collected, processed, and reused, promoting a circular economy and sustainable use of resources. Through its innovative approaches, TOMRA helps businesses turn waste into value, minimize food loss, and enhance resource recovery in various sectors.

5001 - 10000 employees

Founded 1972

💰 Post-IPO Equity on 2012-11

📋 Description

• Own customer relationships for all service sales activities, including contracts, renewals, and upgrades • Present service value propositions and negotiate with customers to achieve mutually beneficial outcomes • Pursue and qualify opportunities identified by Field Service Engineers (FSEs), Customer Service Coordinators (CSCs), Marketing Assistant, Area Sales Managers (ASMs), or other sources • Ensure proposals meet customer requirements and align with TOMRA’s regional commercial strategy • Oversee contract closure, ensuring high-quality documentation and long-term customer engagement • Support ASMs in region with customer – specific service plans • Partner with Business Development and Service leaderships to align regional goals and service sales targets • Identify customer needs and recommend tailored service solutions that enhance customer satisfaction and strengthen TOMRA’s value proposition within the region • Identify process gaps in service sales activities and propose practical solutions • Contribute checking the development and launch of new service products and digital offerings • Support business cases for growth initiatives, including upgrade programs, contract renewals, and digital service adoption • Act as the escalation point for complex or critical customer cases related to service sales • Collaborate with Sales, Service, and Customer Support teams to ensure consistent, high-quality customer experience across all touchpoints

🎯 Requirements

• Bachelor’s degree in Business, Engineering, or a related field; or equivalent combination of education and experience • Minimum 2+ experience in service or technical sales, preferably within capital equipment, automation, or food processing industries • Advanced English proficiency (mandatory) • Portuguese is a plus • Additional certifications in sales management, negotiation, or relevant technical disciplines are considered an asset • Strong customer relationship management skills with a consultative sales approach • Experience in developing and managing long-term customer relationships (B2B, distributors, or direct customers) • Proven ability to negotiate and close service sales contracts, achieving measurable revenue growth, and experience negotiating and closing deals • Demonstrated success in achieving or exceeding sales targets • Proven track record in selling service contracts, spare parts, retrofits, and upgrades (combined duplicate) • Familiarity with after-sales service processes, including contracts, renewals, and upgrades (combined duplicate) • Experience working with cross-functional teams (service engineers, product management, operations) • Exposure to CRM systems (Salesforce, Dynamics, IFS, etc.) and ability to use data to drive sales performance • Strong problem-solving and analytical thinking skills • Excellent verbal and written communication skills • Ability to work collaboratively in a cross-functional, matrixed environment • Self-motivated, organized, and able to manage multiple priorities effectively • Proficiency in Microsoft Office Suite.

🏖️ Benefits

• Company Annual Bonus • Referral Bonus • Jubilee Bonus • National Holidays and Christmas Bonus • Complementary Health Insurance & Life Insurance • Parental Leave (up to 8 weeks according to internal policy) • Flexible Working Arrangements • Employee Assistance Program (EAP) • Professional Training and Development • Global Career Opportunities with strong record for internal promotions