Digital Solution Manager

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🕒 3 days ago

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TP Infinity Germany GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

TP Infinity Germany GmbH is the digital consulting and transformation arm of TP, focused on customer experience (CX) excellence and technology-driven innovation. The company provides Technology-as-a-Service (TaaS) and a broad set of services including cloud and managed infrastructure, intelligent automation, contact-center and conversational AI solutions, security services, data analytics, and digital marketing. TP Infinity helps large organizations modernize operations, migrate to cloud-native platforms, deploy AI-enabled automation and improve customer and employee experience through advisory, implementation and managed services.

📋 Description

• You develop innovative, holistic solution concepts that intelligently combine Customer Experience, transformation and the use of AI technologies • You analyze customer requirements and processes to identify optimization opportunities and translate them into compelling proposals and tender documents • Together with interdisciplinary teams, you design future-oriented service and transformation models tailored precisely to individual customer needs • You coordinate collaboration with business units, partners and interdisciplinary teams to integrate all elements into a coherent overall solution • You present complex concepts in clearly structured, visually appealing presentations • You keep a close eye on current market and technology trends and proactively contribute ideas • In addition, you are responsible for the methodological development of our solution-design approaches and actively work on the continuous optimization of our delivery models and best practices

🎯 Requirements

• Completed degree in Business Administration, Business Informatics/Information Systems or a comparable field preferred but not mandatory • Several years of experience in Customer Experience, Customer Service, IT, consulting or solution design • Experience designing complex solutions as well as preparing proposals and tenders, ideally in interdisciplinary teams • Solid understanding of digital business models, modern CX technologies, automation and the application of AI • Confident presence, strong analytical skills and strategic thinking • Excellent MS Office skills, especially PowerPoint and Excel, and the ability to structure and present complex concepts in a visually appealing manner • High initiative, solution-oriented work style and enthusiasm for digital transformation, innovative customer experiences and current technology trends • Very good German and English language skills, both written and spoken

🏖️ Benefits

• A workplace at one of our locations, or alternatively remote/home office • Flexible working hours • Competitive compensation based on experience and performance • Professional and personal development opportunities with an internationally active global market leader • International colleagues in a pleasant working environment • Company-wide first-name basis (flat hierarchy), from interns to the CEO • Great employee offers: exclusive shopping discounts with over 500 partner companies