Change Management Analyst

Job not on LinkedIn

🕒 September 25

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• No salary listed.

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Trade Technology

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Trade Technology is a company specializing in innovative solutions that facilitate day-to-day operations for businesses in Brazil and around the world. They offer a range of services including IT infrastructure support, cognitive science solutions with expertise in RPA, artificial intelligence, and machine learning, as well as comprehensive consulting that covers strategic planning and information security. Trade Technology's team is composed of highly qualified professionals dedicated to tailoring solutions to meet the unique needs of each client.

📋 Description

• Manage the end-to-end Change Management process, ensuring compliance with established policies and procedures • Perform quality reviews of change requests in the ITSM tool • Validate impact, risks, owners, implementation and testing plans, evidence, and rollback strategy • Classify changes by criticality and category • Manage the corporate change calendar, identifying scheduling conflicts and operational risks • Organize, schedule, and lead CAB meetings • Record decisions, approvals, rejections, and conditions • Monitor the execution of approved changes and the closure of records • Manage emergency changes and support emergency CABs • Track failed changes, rollbacks, or changes impacting production • Support and lead post-implementation reviews (PIRs) • Generate Change Management metrics and management reports • Monitor success, failure, compliance, and process-adherence metrics • Identify continuous improvement opportunities based on ITIL best practices • Serve as a point of reference and provide support to technical teams on Change Management

🎯 Requirements

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Computer Engineering, or a related field • Experience with Change Management processes • Experience working with ITSM tools • Knowledge of ITIL and IT service governance • Experience leading meetings and aligning multidisciplinary teams • Knowledge of risk management and operational controls • ITIL Foundation certification is a plus • Experience with ServiceNow, GLPI, Jira Service Management, or similar tools is a plus • Knowledge of Incident and Problem Management is a plus • Experience working in critical infrastructure, systems, or IT operations environments is a plus • Experience with performance metrics and management dashboards is a plus • Strong organizational skills and attention to detail • Analytical and critical-thinking mindset • Clear and objective communication • Negotiation and influencing skills • Sense of urgency and ability to prioritize • Conflict-management skills • Proactivity and a continuous-improvement mindset • Ability to work under pressure in critical situations

🏖️ Benefits

• Support for professional training and development through courses, events, certifications, and learning paths • Flash card with monthly credits for food and meals • Corporate health insurance after permanent employment • Dental insurance with no monthly premium after permanent employment • Career and professional development plan, including coaching, goals, regular feedback, and growth opportunities • Galácticos credits for access to R2D2, a refrigerator stocked with beverages • Company-paid life insurance • Semiannual performance bonus program based on performance and metrics, after permanent employment • Qulture.Rocks platform for feedback, goals and OKRs, individual development plans (IDPs), recognition, priorities, and professional tracking

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