Customer Service Incident Coordinator, Croatian Speaking

🔥 21 minutes ago

🌐 Ireland, United Kingdom – Remote

🇮🇪 Ireland – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2018-04

Consulting • Marketing • Logistics

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Conduct customer interviews by telephone to gather information relating to fraud, data breach, and identity theft incidents • Review and analyse case information to assess incident nature and severity and determine appropriate next steps • Provide professional, empathetic, and high-quality support to customers affected by fraud, identity theft, or data breaches • Manage customer expectations with clear updates and guidance throughout incident resolution • Act as a key point of contact between customers, clients, and internal subject matter experts • Gather, document, and maintain relevant information and supporting evidence for identity restoration and remediation • Prepare correspondence and communicate with creditors, government agencies, and other third parties • Explain available services, support options, and recommended actions to customers • Support clients and customers in understanding breach-related incidents and identifying remediation requirements • Escalate cases requiring specialist support and coordinate communications, meetings, and updates across relevant teams • Work Monday to Friday, 10:30–19:00

🎯 Requirements

• Fluency in Croatian and English, both written and verbal • Previous customer service experience, ideally within a fast-paced, customer-facing, or support environment • Strong communication and interpersonal skills • Ability to review information, assess customer needs, and make informed decisions when managing incident-related cases • Strong organisational skills and attention to detail • Ability to manage multiple cases and maintain accurate records • Proficiency in Microsoft Office applications, including Outlook, Word, and Excel • Ability to accurately document, maintain, and manage customer case information within internal systems • Experience using customer service, case management, or customer relationship management platforms

🏖️ Benefits

• Remote position • Work/life flexibility • Access to professional development support and resources • Opportunities to grow, innovate, and contribute to communities and customers • Collaborative, customer-focused work environment