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Corporate Travel Management (CTM) Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

B2B • Travel • Meetings & Events

Corporate Travel Management (CTM) is a global leader in business travel management services. CTM delivers tailored travel management solutions, encompassing corporate travel, meetings and events, and innovative travel technology. With a focus on driving savings, efficiency, and safety for companies and their travelers, CTM offers a uniquely designed global business travel management program that aims to provide excellent customer service and measurable ROI. By taking a consultative approach, CTM creates customized travel programs to meet the unique goals of businesses worldwide, supported by a dedicated global travel team and an integrated technology platform.

📋 Description

• Provide travel services for VIP/Executive level business travelers, including arranging domestic and international air, ground transportation, hotel, and any other travel related services as requested for business and personal travel. • Utilize communication skills and teamwork to deliver optimum service and achieve high customer satisfaction, as well as develop strong collaborative relationships with clients and vendors. • This position may also provide mentoring for other less experienced travel advisors. • Position also involves 24x7 accessibility. • Confidently communicate with customer in verbal and written form to determine destination, mode of transportation, travel dates, financial considerations, accommodations, and other services required. • Interpret vague or nonspecific instructions from the client to draw clear conclusions and assemble accurate travel arrangements. • Arrange all travel related services. Including, but not limited to, bookings, such as air, rail, car, car service, hotel, seat assignments, meet and greet services, and any other accommodations requested by the client. • Arrange private jets and/or charters. • Provide customer with all travel information such as local customs, points of interest, directions, and special events occurring in various locations. • Understand, manage, and execute use of upgrades and loyalty programs including follow-through to ensure services were delivered. • May be required to have strong working knowledge of unique requirements of complex international travel, including routing, fares and pricing, multi-destination trips, available resources and travel documentation requirements. • May be required to have understanding and expertise in international offerings, including airport lounges, day rooms, local currency, local customs, and resources available. • Use available resources, such as RADIUS network, to stay current on international and global affairs if position requires international travel bookings. • Use available resources, such as Virtuoso (Virtuoso certification required), to offer executives offerings outside of the corporate traveler experiences, such as but not limited to tours, spa/golf packages, dining reservations. • Be consultative with customer and proactively anticipate the client’s needs to produce optimum results. • Execute travel plans with a high level of accuracy while overcoming unanticipated obstacles. • Expected to produce results that will exceed an executive traveler’s expectations and may require creative thinking for such solutions. • Display self-confidence and respect and acknowledge the hierarchal level of a VIP/Executive traveler and/or their administrative assistant. • Empowered to resolve customer service issues using resources through leadership and/or vendor representative when necessary. • Negotiate with vendors to ensure the client’s needs are met is always done in the best possible way. • Work with leadership team to identify opportunities for process improvement and continual enhancement to the travel program. • Create and update passenger profiles to properly service each traveler. • Facilitate the profile interview process with executive travelers and executive admin, when needed. • May require travel to the client’s location to conduct interview.

🎯 Requirements

• High School Diploma or equivalent is required. • Post-Secondary Education in Travel and Tourism preferred. • This position requires at least 10 years travel advisor experience or equivalent travel industry experience (including both corporate and leisure experience), with at least 2 years' experience in VIP/Executive travel. • Outstanding interpersonal skills and capability to work effectively with all levels. • Demonstrates professionalism and skills to maintain positive image. • High level of accuracy and attention to detail. • Ability to keep confidential any information, observations, or viewpoints regarding business matters. • High degree of motivation with driving sense of responsibility, accountability, and responsiveness. • Working knowledge of technology and PC literacy. • Proficient on GDS. • Strong ability to prioritize and multi-task. • Must be able to work independently, with pro-active and creative “out of the box” thinking and actions. • Strong organizational skills and ability to quickly develop good rapport with customers to build a trusting, working relationship. • Extensive domestic and advanced international geography knowledge. • Knowledge of unique requirements for car hire and private jet/FBO (Fixed Based Operator) locations.

🏖️ Benefits

• Company Paid Basic Life & AD&D Insurance • Company Paid Short-Term Disability • Voluntary Long-Term Disability Insurance • Robust Wellness Program with incentives available to save money on your medical insurance premiums. • Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage • Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan. • Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan. • Flexible Spending Accounts • Dependent Care Savings Account. • Dental Insurance Plan • Vision Insurance Plan • 9 Company Paid Holidays including the day after Thanksgiving. • Generous paid time off programs for vacation and sick days • Employee Assistance Plan with access to Talk Space Therapy • Family Medical Leave • Paid Parental Leave (4 weeks) • Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time. • Bereavement Leave • 401(k) Retirement Plan with a generous match per pay period • Student Loan Payment Match