Director of Operations

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Treant

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

Treant is a healthcare organization that provides comprehensive medical services across various stages of life, from prenatal care to end-of-life support. Operating 21 locations in Drenthe and Southeast Groningen, Treant focuses on patient-centered care, offering treatments, nursing, and rehabilitation services alongside specialized elderly care facilities. Their mission is to deliver care from the heart, ensuring accessible healthcare tailored to community needs.

📋 Description

• Own Lead, Manage, Accountability (LMA) for the Operations department, translating company strategy into department-level execution • Design, document, and continuously refine core operational processes spanning order fulfillment, quality assurance, and issue/case resolution • Manage marketplace relationships at a tactical, day-to-day level, coordinating directly with partner platforms to resolve issues and maintain healthy operations • Drive Ops performance and continuous improvement, setting scorecard measurables and holding the department accountable to throughput, accuracy, and service-level targets • Lead and develop a team across multiple functions: support associates (order & inventory readiness, fulfillment accuracy & throughput, case resolution), and analytics/team leadership (shift leadership & task allocation, volume surge coordination, inventory anomaly detection, busted order recovery & penalty mitigation, team capability development) • Coordinate cross-functionally with Revenue, Technology, and Finance to keep department execution aligned with company-wide goals

🎯 Requirements

• Have 5+ years of experience in operations management, ideally within e-commerce, marketplace, ticketing, or another high-volume transactional environment • Have 3+ years leading and developing multi-function teams (e.g., support/fulfillment, quality assurance, analytics or reporting) • Demonstrate a track record of designing and documenting scalable operational processes • Have experience managing external partner or marketplace relationships at a tactical, day-to-day level • Have experience setting and driving measurable performance targets (KPIs/scorecards) and continuous improvement initiatives • Possess strong written and verbal communication skills across technical and non-technical stakeholders

🏖️ Benefits

• Opportunities for growth and advancement • Competitive compensation package, including Maxicare HMO