Account Executive, Expansion

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Triple Whale 🐳

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🤖 Artificial Intelligence

eCommerce • SaaS • Artificial Intelligence

Triple Whale is a comprehensive data platform designed for business intelligence, analytics, and marketing efficiency. It consolidates first-party and zero-party data into a single source of truth, offering brands reliable insights and powerful tools for data-driven decisions. Its features include AI-powered insights with Moby, customizable dashboards, forecasting tools, and integration with various e-commerce and marketing platforms. Trusted by over 20,000 brands, Triple Whale facilitates strategic growth, operational efficiency, and enhanced customer engagement through advanced data analytics and automation solutions.

📋 Description

• Own and grow a portfolio of existing Triple Whale customers through strategic upsell and cross-sell opportunities. • Build trusted relationships with key stakeholders and become a strategic advisor to their business. • Proactively identify growth opportunities based on customer goals, product adoption, account health, and business performance. • Develop a deep understanding of each customer's ecommerce strategy, tech stack, and growth objectives. • Partner with customers to align Triple Whale solutions with their evolving needs and business priorities. • Lead commercial conversations, presentations, and negotiations with decision-makers across customer organizations. • Create scalable plays and workflows that leverage account signals, usage trends, and customer behavior to drive expansion opportunities. • Monitor account performance, product adoption, utilization trends, and customer sentiment to uncover opportunities and mitigate risk. • Collaborate closely with Customer Success, Support, Product, and Marketing teams to maximize customer outcomes and retention. • Help define and improve the expansion process as we continue to scale.

🎯 Requirements

• 3+ years of experience in SaaS sales, account management, customer success, or a related customer-facing role. • Proven track record of growing existing customer relationships and exceeding revenue goals. • Strong consultative selling skills with the ability to connect customer challenges to business value. • Exceptional communication and relationship-building abilities. • Highly empathetic and customer-centric, with a natural ability to earn trust and influence stakeholders. • Analytical and data-driven, with the ability to identify patterns, opportunities, and risks across customer accounts. • Curious about ecommerce, digital marketing, and the challenges modern brands face. • Comfortable operating in a fast-moving environment with ambiguity, ownership, and multiple competing priorities. • Self-starter who thrives when given autonomy and the opportunity to build

🏖️ Benefits

• Health insurance • Flexible work hours • Paid time off • Professional development opportunities • Remote work options