Account Manager

🔥 1 hour ago

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TRM Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

₿ Crypto

📋 Compliance

🤝 B2B

Crypto • Compliance • B2B

TRM Labs is a blockchain intelligence company that provides transaction-monitoring, forensics, and compliance solutions for businesses and public-sector organizations dealing with cryptocurrencies. Their platform and products (examples: Compliance360, Investigation360, Seizure360, Supervision360, BlockInt API, MCP, wallet screening, Know-Your-Asset) help banks, crypto firms, regulators, law enforcement, and tax authorities detect, investigate, and block illicit crypto activity, support seizures, and meet AML/CTF and supervision requirements. TRM also offers training and certification (TRM Academy) and professional services such as incident response and capacity development.

📋 Description

• Own and manage a book of financial institution accounts across LATAM, serving as the primary point of contact across renewals, expansions, and ongoing engagement • Build and maintain trusted relationships with key customer stakeholders, understanding their compliance, risk, regulatory, and operational priorities • Drive renewal execution end-to-end, including discovery, proposal development, pricing, contracting, and close, while maintaining strong Net Revenue Retention • Identify and execute upsell and cross-sell opportunities within existing accounts to achieve individual quota targets • Ensure customers realize consistent value from TRM’s products by aligning solutions to customer workflows and evolving needs • Maintain accurate pipeline, renewal forecasts, and account health tracking in Salesforce and related tools • Respond rapidly to customer inquiries and requests, balancing speed with high-quality, consultative engagement • Partner cross-functionally to resolve issues, surface customer feedback, and continuously improve the customer experience • Develop a base of satisfied customers who renew consistently, expand over time, and advocate for TRM across the region

🎯 Requirements

• 3+ years of experience in Account Management, Customer Success, or post-sale SaaS roles, ideally supporting financial institutions in LATAM • Experience managing renewals, expansions, and commercial conversations with quota responsibility • Familiarity with financial crime compliance, risk, or related domains, including AML, sanctions, KYC, fraud, or crypto compliance, or strong aptitude to ramp quickly • Comfort managing a high-volume book of business with competing priorities and tight timelines • Strong customer presence with the ability to build trust and credibility across senior and working-level stakeholders • Clear, direct communicator who listens actively and drives alignment on next steps • Fluency in Spanish and English; Portuguese fluency is a strong plus • Proficient with CRM and sales tooling, such as Salesforce; disciplined about pipeline hygiene and forecasting • Highly autonomous and accountable; owns outcomes and follows through on commitments • Adaptable and resilient in a fast-moving environment where priorities evolve quickly • Collaborative team player who works effectively across Sales, Customer Success, Product, and Operations

🏖️ Benefits

• Health insurance • Professional development opportunities • Time away from work