Service Desk Consultant II

🕒 May 14

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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TrueCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

B2B • SaaS • eCommerce

TrueCommerce is a global cloud-based supply chain integration platform that connects businesses with trading partners to automate EDI, ERP integrations, marketplaces, and B2B eCommerce processes. The company provides managed EDI services, vendor-managed inventory (VMI), supplier enablement, API and marketplace integrations, and pre-built connectors for major ERP systems to streamline order-to-cash, procurement, and fulfillment workflows. TrueCommerce focuses on reducing manual processes, ensuring compliance with trading partners, and providing real-time visibility across procurement and fulfillment for B2B and enterprise customers.

📋 Description

• Owning and managing incidents and service requests from start to finish, including high-priority customer cases • Troubleshooting technical issues across platforms and workflows, including EDI and supply-chain-related document flows • Communicating clearly and professionally with customers, suppliers, and internal teams, including participation in client calls • Contributing to service quality improvements by identifying recurring issues and preventative actions

🎯 Requirements

• At least 3 years of experience in a service desk or technical support role with end-to-end case responsibility • Strong troubleshooting and problem-solving skills across technical systems • Confident communicator, comfortable explaining technical topics in clear and simple terms • Exposure to EDI, supply chain processes, or enterprise systems is an advantage • Curiosity and interest in emerging technologies, including AI, and how they can be used to improve support processes and customer experience • Ability to work independently in a fast-paced, remote first role