Customer Success Representative, AI & Data

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Trustana

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Trustana is an AI-native SaaS product data platform that helps retailers, distributors, brand owners and marketplaces automate and scale product information management. It centralizes and harmonizes product data, enriches descriptions and digital assets with AI, and syndicates contextualized catalogs across e‑commerce channels to improve discoverability, speed time-to-market, and increase conversions. Core capabilities include PIM, AI-assisted content generation and localization, digital asset management, and connectors for marketplaces and ERP systems.

📋 Description

• Own customer onboarding and ensure a smooth transition from implementation to adoption • Build trusted relationships with customers and become their day-to-day advisor • Help customers improve how they manage product data and use the platform effectively • Monitor customer health, drive adoption, and proactively address risks • Lead regular business reviews and share best practices • Support renewals and identify opportunities for account growth • Assist with simple proof-of-concept projects and onboarding configurations when needed • Gather customer feedback and work closely with Product, Engineering, and Sales to improve the customer experience

🎯 Requirements

• 2-4 years of Customer Success, Account Management, or similar experience in B2B SaaS • Strong customer relationship and communication skills • Experience managing customer onboarding and driving adoption • Comfortable working with spreadsheets, product catalogs, or structured data • Curious about AI and excited to learn new technologies • Organized, proactive, and focused on delivering excellent customer outcomes

🏖️ Benefits

• Work with global retailers, distributors, and brands • Help customers solve real business challenges using AI and product data • Exposure to customers across Asia, Europe, and the Americas • Opportunity to grow into Customer Success leadership, Solutions Consulting, or Product Management • Join a collaborative startup where your work has direct impact