Dutch-English Customer Success Account Manager

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🤝 B2B

🏢 Enterprise

💰 $1.5G Post-IPO Debt - TTEC on 2021-11

B2B • Enterprise

TTEC is a global customer experience (CX) technology and services company that combines people and technology to deliver outsourced contact center, customer service, sales, and digital/technology solutions for enterprise clients. The company hires for a wide range of roles (customer care, sales, work-from-home agents, licensed insurance agents, corporate and technology positions) and emphasizes employee training, inclusive culture, and technology-enabled experiences to help other businesses improve customer engagement.

📋 Description

• Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue • Conduct research on customer contracts and history using platforms like Sales Navigator and ZoomInfo to uncover upselling and cross-selling opportunities • Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions • Manage your pipeline effectively, providing accurate updates to management on progress and forecasts • Collaborate with internal teams to resolve customer issues and expand product adoption across solutions • Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers

🎯 Requirements

• Excellent verbal and written communication skills in Dutch and English • Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling • Strong understanding of cloud-based solutions and subscription models • Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media • Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets • Ability to analyze customer data and market trends to identify growth opportunities • Confidence in presenting to and advising C-suite decision makers

🏖️ Benefits

• Supportive of your professional development, career growth initiatives and opportunities • An inclusive culture and community minded organization where giving back is encouraged • Paid time off (PTO) and wellness and healthcare benefits including private insurance, medical and dental • A global team of curious lifelong learners guided by our company values