Customer Success Account Manager, Dutch-English

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🤝 B2B

🏢 Enterprise

💰 $1.5G Post-IPO Debt - TTEC on 2021-11

B2B • Enterprise

TTEC is a global customer experience and business process outsourcing company that combines people and technology to deliver customer service, sales, and digital solutions for other organizations. It operates contact centers, remote work programs, talent acquisition and training services, and technology-enabled workforce management to support clients across industries. TTEC emphasizes employee experience, diversity and inclusion, and offers roles ranging from customer service and sales to technology and licensed insurance agents.

📋 Description

• Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue • Conduct research on customer contracts and history using platforms like Sales Navigator and ZoomInfo to uncover upselling and cross-selling opportunities • Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions • Manage your pipeline effectively, providing accurate updates to management on progress and forecasts • Collaborate with internal teams to resolve customer issues and expand product adoption across solutions • Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers

🎯 Requirements

• Excellent verbal and written communication skills in Dutch and English • Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling • Strong understanding of cloud-based solutions and subscription models • Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media • Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets • Ability to analyze customer data and market trends to identify growth opportunities • Confidence in presenting to and advising C-suite decision makers

🏖️ Benefits

• Supportive of your professional development, career growth initiatives and opportunities • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Paid time off (PTO) • Wellness and healthcare benefits including private insurance, medical and dental • A great compensation package and performance bonus opportunities • Hundreds of free courses to support your career growth