ServiceNow Project Manager

🕒 September 22

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 12%

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Lead day-to-day delivery of ServiceNow implementation and consulting projects across various modules • Develop and manage project plans, timelines, milestones, and key deliverables • Coordinate project teams using Agile, Waterfall, or Hybrid methodologies • Monitor project progress, budgets, resources, and forecasts • Identify and manage project risks, issues, dependencies, and scope changes • Partner with stakeholders and clients through updates, status reports, and recommendations • Facilitate project meetings, planning sessions, and governance activities • Coordinate consultants, developers, architects, business analysts, QA, and client stakeholders • Support testing, deployment, go-live activities, and post-implementation transitions • Remove blockers, maintain delivery quality, and ensure customer satisfaction • Contribute to project closure, lessons learned, financial reconciliation, and handoff to support teams • Own project schedules, budgets, hours, resource planning, risks, status reporting, and daily delivery execution • Work with the Engagement Manager, Solution Architect, consultants, and wider delivery team to surface risks and drive issues to resolution

🎯 Requirements

• 3 to 6 years of project management, technology delivery, or professional services experience, preferably in a consulting or client-facing environment • Experience managing ServiceNow projects or comparable enterprise platform implementations using Agile and Hybrid Agile methodologies • Familiarity with the NowCreate methodology for ServiceNow implementations • Experience developing and managing project schedules, resource plans, milestones, dependencies, and delivery forecasts • Experience managing project budgets using labour hours, resource forecasts, burn rates, and estimate-to-complete • Working understanding of scope management, change-control processes, Statements of Work, assumptions, deliverables, and contractual commitments • Experience managing risks, assumptions, issues, dependencies, and mitigation plans • Experience coordinating cross-functional delivery teams • Experience producing and presenting project status reports • Proficiency with Microsoft Project, Excel, Word, and ServiceNow SPM / PPM (ITBM) • Strong written and verbal English communication skills • Strong organisational skills and ability to manage multiple priorities, dependencies, and workstreams • Ability to work within globally distributed delivery teams with overlap into North American business hours • Bachelor's degree or equivalent practical experience • Preferred: hands-on experience with ServiceNow modules including ITSM, ITOM, SCM, FSM, HR Service Delivery, and GRC • Preferred: experience delivering enterprise ITSM, CRM, or CX implementations in consulting or systems-integration settings • Relevant professional certifications are valued, including ServiceNow CSA, ITIL v3 or ITIL 4 Foundation, PMP or CAPM, CSM or PMI-ACP, and SAFe or other recognized credentials

🏖️ Benefits

• Great Place To Work 2024-2025 certified employer • Equal opportunity and diverse, inclusive workforce • Professional certifications and continued development valued within the TTEC Digital ServiceNow practice • Opportunities to deepen knowledge of ServiceNow delivery, project management methodologies, and emerging technologies • Remote work arrangement

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