People Operations Specialist

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Leverage the HRIS system to perform transactions, support employees, and internal stakeholders • Provide HR support directly to employees and internal partners related to questions concerning: Benefits, Compensation, HR Policies, Relocation, Payroll, HR Systems (Workday, Greenhouse, ServiceNow), General HR related questions, Mobility and Immigration and other areas. • Provide administration, communication, and processing in support of core HR processes. • Partner closely with other People functions and HRBPs to execute HR Operational processes and services with a focus on employee experience, and data integrity. • Provide mentorship and assistance for employees and managers on core HR policies and processes. • Maintain confidentiality of core HR data and projects. Participate in system testing and support for HR Operations related program rollouts, new systems and processes. • Document, maintain and communicate core HR processes to users and partners.

🎯 Requirements

• Minimum 3 years experience running HR processes in AMERICAS involving the coordination of operational and project tasks, and direct customer/employee queries. • Demonstrate effective multitasking, interpersonal, collaboration and communication skills. • Ability to prioritize multiple stakeholders, projects, and tasks. • Brings curiosity, and desire to find opportunities for improvement. • Keen to continue learning and developing their skills, having a growth mentality. • Proactive and communicative, prioritizing employee and customer communications and service. • Detail oriented with an understanding of the HR ecosystem (payroll, IT, compensation, benefits, legal). • Excellent verbal and written communications skills in English, Spanish and Portuguese.

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Professional development opportunities