Presales Engineer

🕒 July 20

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔍 Pre-sales Engineer

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success. • Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions. • Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle. • Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology. • Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges. • Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products. • Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity. • Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation • Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.

🎯 Requirements

• At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space • Solid understanding and experience of the sales cycle and the role of a pre-sales engineer • Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs • Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success. • An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience. • Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products • Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures • Experience writing code in one or more of the following areas: Backend (Java, C#, Node.js, Python or PHP), Web (JS, React), Experience with designing and consuming REST APIs

🏖️ Benefits

• Generous time-off • Ample parental and wellness leave • Healthcare • Retirement savings program • Many more benefits