Senior Manager, Strategic Accounts

Job not on LinkedIn

🔥 0 minutes ago

🇯🇵 Japan – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Lead relationships with Twilio’s largest customers using messaging, voice, platform email, and customer data platform services • Protect and grow Twilio’s business across assigned strategic accounts • Lead, mentor, and scale a high-performing team of full-cycle account executives serving large clients across Japan • Consult with strategic customers to understand needs and develop plans using Twilio’s platform • Manage and expand important accounts, including high-growth technology, logistics, and fintech companies • Develop and execute account strategies to deliver revenue, gross margin, and gross profit results • Coordinate cross-functional teams across solution engineering, sales development, legal, engineering, security, marketing, and product • Run disciplined forecasts, achieve goals, and present guidance to executive management • Conduct consultative sales cycles and champion customer perspectives internally • Hire and retain diverse talent and support team success and career progression • Conduct weekly one-to-ones and provide deal guidance, training, and career development • Help build pipeline and execute complex deals across finance, marketing, and product • Maintain accurate CRM information and run weekly forecast calls • Identify and resolve inefficiencies in systems and processes • Prioritize customer experience and protect the Twilio brand

🎯 Requirements

• 6+ years of experience, including 4 years building teams, managing monthly forecasting, supporting fiscal planning, and tracking revenue for major regional accounts • Consistent track record of exceeding revenue targets and business objectives • Industry experience selling cloud-based solutions, including IaaS, PaaS, CPaaS, or SaaS • Experience managing complex sales negotiations • Highly analytical and data-driven • Innovative thinker and creative problem solver • Self-starter able to work with minimal supervision • Comfortable with ambiguity and cross-functional work in a high-growth business landscape • BA/BS degree or equivalent required • MBA is a plus, not required • Professional-level Japanese speaking is required for external communications • Business-level English is required for internal communication • Excellent written and verbal communication skills and strong executive presence • Ability to influence and build effective working relationships at all organizational levels • Proficiency in a local APAC language would be beneficial • Willingness to travel

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental leave • Wellness leave • Healthcare • Retirement savings program • Volunteering and donation support • Remote-first work arrangement • Approximately 35% travel opportunities to connect in person with customers and colleagues

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