Systems Operations Administrator

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🕒 June 3

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Manage user setup, roles, profiles, permissions, and security settings. • Maintain page layouts, workflows, validation rules, and approval processes. • Perform data audits and investigations across systems to enhance firmographic information. • Monitor and Manage Salesforce case queues to meet SLAs. • Provide documentation for implementation changes to data quality standards. • Partner with Sales Ops, Finance, IT, and Business Stakeholders to identify and drive automation advances. • Support UAT and deployments while developing training materials to empower our end users.

🎯 Requirements

• 3+ years of experience as a Salesforce Administrator (Sales Cloud) with an active Salesforce Administrator certification (ADM-201) • Demonstrable experience executing data quality analysis within complex, federated system architectures. • Experience in Sales Operations support and a basic understanding of data providers like ZoomInfo. • Ability to evaluate data risks, troubleshoot integrated system issues, and provide solutions in a timely manner.

🏖️ Benefits

• Healthcare • A retirement savings program • Ample parental and wellness leave • Competitive pay • Generous time off