Technical Account Manager
September 12
Description
• Designated technical point contact for strategic customers within North America during EST hours. • Resolve complex technical problems that affect customer environments. • Provide proactive insights and guidance to prevent business impact. • Collaborate with customers and Twilio product teams to enhance solutions.
Requirements
• 3 to 6+ years of relevant experience • Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions. • Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux • Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. • High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums, written and spoken English fluency is a must. • Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. • Have an inquisitive mind to understand how things work • Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. • Excellence in task prioritization and evaluation of situational urgency. • Interest in utilizing customer feedback to identify and drive improvements in our products. • Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need. • Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience. • Experience in managing dedicated customer accounts. • Understanding of Telecoms and VOIP including WebRTC and SIP.
Benefits
• competitive pay • generous time-off • ample parental and wellness leave • healthcare • retirement savings program • much more.
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