Technical Account Manager 3

June 22

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Twilio

Build the future of communications.

telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000

Description

• This position is needed to provide technical support and be the main point of contact for our strategic customers. As a designated technical contact you will work with our customers to resolve complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency.

Requirements

• 4+ years of relevant experience • Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions. • Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS • Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. • Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need • Development experience in Javascript

Benefits

• competitive pay • generous time-off • ample parental and wellness leave • healthcare • a retirement savings program

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