Dispatch Coordinator

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Twoconnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

👥 HR Tech

🤝 B2B

🏪 Marketplace

HR Tech • B2B • Marketplace

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Respond to 15-20 inbound calls per hour from customers, drivers, insurers, and police. • Allocate and dispatch jobs to available tow truck drivers quickly and accurately. • Use Linksoft Tow Manager to manage job assignments and updates. • Answer driver queries regarding payments, locations, and pick-up details. • Handle quote and invoice preparation for completed jobs. • Respond to pricing and job verification requests. • Provide timely updates and information to insurers and police as required. • Verify job details and pricing before final submission. • Deliver excellent phone-based customer service, especially during quiet periods. • Maintain clear records of calls, dispatches, and job statuses. • Support General Manager with reporting and any additional administrative tasks. • Other role specific duties as they arise.

🎯 Requirements

• Bachelor’s degree in Business, Logistics, Communications, or a related field. • Previous experience in admin, logistics, dispatch, or customer service is highly regarded. • Excellent verbal and written communication skills – clear, professional, and responsive. • Strong phone presence and ability to manage multiple conversations calmly under pressure. • Well-organised with high attention to detail and time sensitivity. • Tech-literate; confident learning new tools. • Ability to work independently during peak periods and collaborate as part of a team.

🏖️ Benefits

• Work from home • Tuesday to Saturday 6:00PM – 3:00AM AEST/AEDT (*adjustments will be made for daylight saving time*) • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success