Sales Operations, Reservations Coordinator

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Twoconnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

👥 HR Tech

🤝 B2B

🏪 Marketplace

HR Tech • B2B • Marketplace

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Manage customer enquiries received via email, website, phone and booking partners. • Coordinate bookings across multiple boats and reservation channels. • Maintain accurate booking records, calendars and customer information. • Manage and maintain customer records and activities within Salesforce CRM. • Prepare and issue invoices using Xero. • Coordinate customer communications from initial enquiry through to confirmed booking. • Liaise with internal stakeholders to ensure seamless operational delivery. • Maintain accurate administration and reporting across multiple business systems. • Assist with website content updates, including availability and promotional information. • Coordinate social media scheduling, email marketing and other marketing activities using supplied content. • Support marketing campaigns, customer engagement initiatives and promotional activities. • Provide general operational and administrative support as required.

🎯 Requirements

• Experience in administration, operations, customer service, sales support or reservations. • Experience using CRM systems such as Salesforce. • Strong organisational skills with the ability to manage multiple priorities. • Excellent attention to detail and follow-through. • Professional written and verbal English communication skills. • Experience using Xero or similar invoicing software is advantageous. • Exposure to website content management, social media or digital marketing is desirable. • A proactive, adaptable attitude and the confidence to work across a variety of business functions. • Experience within tourism, hospitality, travel or another service-based industry will be highly regarded but not essential.

🏖️ Benefits

• Work from home • Mon - Fri: 7:00 AM – 4:00 PM PHT (*adjustments will be made for daylight saving time*) • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Work from home allowances • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success