Systems Administrator

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Twoconnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Administer, maintain, and provide advanced support for core IT systems, including Google Workspace, Slack, remote desktop environments, and business-critical applications. • Deliver Level 2 and Level 3 technical support by diagnosing and resolving hardware, software, network, application, and user access issues. • Support approximately 150 staff across multiple locations, ensuring IT support requests are prioritised and resolved in a timely and professional manner. • Manage the full user lifecycle, including account provisioning, permissions management, onboarding, offboarding, and access security. • Configure, maintain, and troubleshoot business applications, including booking systems, practice management systems, and other operational platforms. • Provide end-user guidance, training, and support for systems, applications, and remote access tools. • Liaise with third-party software vendors, service providers, and support partners to resolve technical issues and coordinate system updates. • Monitor system performance, security, and reliability through proactive support, patch management, backups, documentation, and process improvement. • Act as the main point of contact for day-to-day IT support, managing competing support requests and identifying recurring issues. • Implement long-term solutions to improve system stability, user experience, access control, and operational efficiency. • Maintain accurate IT documentation, user records, system notes, vendor information, access records, and support procedures. • Support continuous improvement across IT processes, system administration, documentation, security, and user support. • Perform other position-level duties as they arise.

🎯 Requirements

• Minimum 5+ years’ experience in systems administration, infrastructure support, IT support, or a similar senior technical support role. • Hands-on experience administering Google Workspace, Slack, Microsoft Windows environments, remote desktop solutions, user identity and access management, and endpoint support. • Experience delivering Level 2 and Level 3 technical support and independently troubleshooting complex hardware, software, networking, access, and application issues. • Experience supporting cloud-based business applications and coordinating with third-party software vendors. • Experience managing user onboarding, offboarding, account provisioning, permissions, and access security. • Understanding of endpoint support, remote desktop environments, system maintenance, patch management, backups, IT documentation, and support procedures. • Ability to support non-technical users and explain technical concepts in simple language. • Communication skills for managing support requests, vendor communication, system updates, and stakeholder expectations. • Ability to work independently in a fully remote, standalone IT role. • Proactive, responsive, and solution-focused approach focused on system reliability and user experience.

🏖️ Benefits

• Work from home • Mon - Fri 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time) • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success • Competitive pay and benefits • Additional entitlements • Structured career development programs • Equal opportunity workplace • Cultural diversity and inclusive workplace