Customer Service Representative, Swedish

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Respond to customer inquiries and service requests via phone and other communication channels • Resolve customer issues at first contact whenever possible • Provide information on accounts, products, services, and transactions • Investigate and resolve billing, payment, and account-related concerns • Process account maintenance requests and updates • Handle lost or stolen card reports and take appropriate action • Escalate complex issues when necessary • Maintain accurate records of customer interactions • Meet quality, productivity, and customer service standards • Deliver solutions that meet customer needs while adhering to established policies and procedures

🎯 Requirements

• High school diploma or equivalent • Typically 1+ year of customer service experience • Fluent in Swedish and English • Strong computer and multitasking skills • Knowledge of banking products, services, and customer support practices • Excellent telephone, communication, and interpersonal skills • Strong problem-solving and decision-making abilities • Ability to handle challenging customer situations professionally • Proficiency in Microsoft Office applications • Strong organizational and time management skills • Ability to identify, resolve, and appropriately escalate issues • Availability to work Monday–Friday, 8am–4pm

🏖️ Benefits

• Performance-based incentives for eligible employees • Inclusive equitable benefits focused on financial wellbeing, health & wellness • Continuous development opportunities including training, education support, and career progression pathways • Employee recognition programs celebrating achievements and milestones • Home-based remote work