Junior Customer Service Representative, English, Polish

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Provide high quality customer service by responding to telephone inquiries, requests and problems • Research, analyze, and provide solutions that meet customer needs • Resolve customer inquiries and problems on first contact • Provide customers with account information • Resolve or refer billing disputes • Correct payment errors • Revise fee and finance charges as appropriate • Perform account maintenance • Take card, check, or other orders • Act on lost or stolen cards/checks • Research customer problems unresolved during initial contact

🎯 Requirements

• High school diploma or equivalent • Two to four years of relevant experience • Good knowledge of concepts, practices, policies and procedures of banking products and services • Effective telephone and interpersonal skills • Strong problem-solving and negotiation skills • Ability to handle difficult customer calls • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • Ability to identify and resolve/escalate problems • Good time management skills to maximize the number of clients assisted while maintaining a high level of customer service • English and Polish language capability indicated by the job title

🏖️ Benefits

• Performance-based incentives for eligible employees • Inclusive equitable benefits focused on financial wellbeing, health & wellness • Continuous development opportunities including training, education support, and career progression pathways • Employee recognition programs celebrating achievements and milestones • Accessibility adjustments and recruitment support throughout the application or hiring process