Senior Technical Account Manager – Automation Test Engineer

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Ubiminds

WebsiteLinkedInAll Job Openings

51 - 200 employees

🇺🇲 Ubiminds empowers Latin American talent to build meaningful careers, relationships, and products in American tech companies.

📋 Description

• Own the technical onboarding experience for new customers • Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines • Guide customers through initial use cases that align with their success criteria • Ensure customers reach meaningful value quickly and confidently • Drive sustained adoption across teams, projects, and workflows • Help customers expand test coverage, standardize best practices, and scale usage over time • Provide expert guidance on test automation strategy, visual testing, and quality maturity • Identify adoption gaps and proactively recommend technical improvements • Serve as the primary technical point of contact for assigned accounts • Troubleshoot and resolve complex technical challenges in coordination with Support team • Conduct technical health checks, architecture reviews, and optimization sessions • Lead root cause analysis for escalations and recurring issues • Proactively identify technical risks that could impact adoption, satisfaction, or renewal • Partner with CSMs to support renewals and expansions with strong technical validation • Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering • Collaborate closely with Product, Engineering, Support, Sales, and Customer Success • Contribute to onboarding playbooks, best practices, and enablement materials • Help improve internal processes that scale technical customer success

🎯 Requirements

• Advanced/fluent English skills – Excellent written and verbal communication skills • Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience) • Experience with test automation frameworks, APIs, and CI/CD pipelines • Solid understanding of the software development lifecycle (SDLC) • Proven ability to debug, troubleshoot, and solve complex technical problems • Strong communication skills and comfort working directly with senior engineers and technical leaders • 5+ years of experience in QA Test automation or DevOps • Experience in test automation (functional, regression, UI testing) • Familiarity with Playwright, Selenium, Cypress, or similar frameworks • Prior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer) • Background in Quality Engineering, Software Development, or DevOps • Experience supporting customers across different maturity levels and organizational complexity

🏖️ Benefits

• Are placed in a product-based company, with the same treatment as their full-time employees. • Have our full back-office support, from career guidance to HR and concierge services. • Enjoy our remote-first policy – we are a distributed team, after all. • Get your own MacBook (none of that "bring your own device" stuff here). • Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun! • Improve your English through free lessons with a native English speaker - get to the next level on your communication skills! • Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!) • Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games