Customer Support Specialist
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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📋 Description
• Handle incoming requests in Zendesk, focusing on agent and streamer account issues and technical troubleshooting • Own the first response and add full, structured context for any escalation • Escalate complex cases to senior team members • Follow platform standards including SLA, tone of voice, and policy guidelines • Collaborate with the QA team by initiating investigations and delivering initial solutions to users prior to escalation • Work closely with Compliance and Moderation to clarify and resolve inquiries related to moderation rules, policies, regulations, and account verification • Collect and share user feedback to help enhance the product and support processes
🎯 Requirements
• Understanding of customer-facing roles (customer support, success, client service, or related) • English B2 overall • Spanish B1+ • Strong written communication skills that are clear, polite, and grammatically correct • Ability to create structured AI prompts that generate customer-support draft messages with the right tone, clarity, and relevance • Critical thinking and a habit of closing the feedback loop • Open to shift-based work (no night shifts)
🏖️ Benefits
• 20 paid vacation days, 15 sick days, and 6 additional days off for family events • Up to 10 additional days off for public holidays • 100% medical insurance coverage • Sports and equipment reimbursement • Team building events, corporate gifts, and stylish merch • Financial and legal support • Maternity recovery support allowance • Position retention and support for those who join the Armed Forces of Ukraine • Participation in social initiatives supporting Ukraine • Comfortable working environment: Work from our Kyiv hub or remotely with a flexible schedule • Modern equipment or depreciation of your own tools • Investment in your future: Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche • 70% of our heads and leads have grown into their roles here – so can you! • Performance-oriented reviews and Individual Development Plans (IDPs) • Reimbursement for professional courses and English classes • Corporate library, book club, and knowledge-sharing events
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