Key Account Specialist/Manager

🕒 May 20

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UniUni

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🚗 Transport

🛍️ eCommerce

Transport • eCommerce

UniUni is a last-mile parcel delivery and logistics provider built for e-commerce merchants, offering end-to-end shipping solutions, real-time tracking, a driver app, and cross-border pickup and delivery between the U. S. and Canada. The company targets small and enterprise e-commerce sellers with unified fulfillment, extensive North American warehouse and sortation coverage, transparent pricing (no surcharges), and sustainability initiatives focused on carbon neutrality in the last mile.

📋 Description

• Manage and nurture key client relationships to ensure long-term partnerships and satisfaction. • Serve as the primary point of contact for key accounts, addressing inquiries, concerns, and service requests in a timely manner. • Analyze client needs and develop customized solutions to enhance their logistics experience. • Monitor and track key account parcel deliveries, proactively resolving any service issues. • Conduct regular performance reviews with key accounts and provide data-driven insights. • Prepare and present tailored quotations by applying pricing policies and market intelligence. • Develop and maintain customer SOPs to ensure consistency in service delivery. • Collaborate with internal teams to optimize service performance and improve customer experience. • Track and manage account billing, ensuring invoices are processed and payments are collected on time. • Identify growth opportunities within existing key accounts to drive additional revenue. • Assist in the claims process and ensure timely resolutions for key account clients. • Take on additional tasks as needed to support business objectives.

🎯 Requirements

• Bachelor’s degree in Business, Logistics, or a related field; MBA preferred. • Minimum of 3 years of experience in key account management, business development, or sales within the logistics industry (preferably small parcel last-mile delivery). • Proven ability to develop and maintain strong client relationships while achieving business growth. • Strong negotiation, communication, and interpersonal skills with a customer-focused mindset. • Proficiency in CRM software and Microsoft Office Suite. • Analytical mindset with the ability to interpret data and market trends for strategic decision-making. • Ability to multitask in a fast-paced environment and adapt to changing priorities. • Willingness to travel as required.

🏖️ Benefits

• Exciting opportunities for career growth • Dynamic work environment