Customer Success Manager

Job not on LinkedIn

🔥 32 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UpGuard

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

🔥 Funding within the last year

💰 $105M Series C on 2026-02

Cybersecurity • SaaS • B2B

UpGuard is a company that provides a vendor risk management and security platform. The UpGuard Platform focuses on third-party/vendor risk management (TPRM), vendor discovery and onboarding, and AI security/governance (including an AI Security Center and tools to generate AI policy). It markets an AI-powered TPRM SaaS platform and highlights industry recognition (named a Leader in the IDC MarketScape 2026).

📋 Description

• Onboard and manage UpGuard customers to ensure they understand how to use UpGuard effectively • Provide success plans, customer-specific training sessions, and regular check-in calls • Engage customers early and frequently to drive product adoption and engagement • Understand customers’ risk management frameworks and translate requirements into tailored UpGuard solutions • Monitor customer health and provide proactive education when customers are not achieving expected value • Advocate for customers and provide Product, Sales, and Marketing with updates on customer perspectives, risks, strategic insights, issue resolution, expansion, and cross-sell opportunities • Analyze customer pain points and work with customers to mitigate them using UpGuard technology • Solicit feedback from customers and colleagues to improve UpGuard

🎯 Requirements

• 2+ years' experience in customer success, project management or account management • Understanding of cyber risk management or risk management frameworks • Experience supporting and building customer relationships in a scalable manner • Highly organized with ability to update existing documentation and document new processes • High-level proficiency in English, written and spoken • Ability to work cross-functionally with internal groups and be a team player • Curiosity and willingness to learn • Before starting work, must undertake a national police history check and reference checks • For the Australian role, legal authorization to work in Australia without requiring company visa sponsorship

🏖️ Benefits

• Monthly Lifestyle subsidy for financial, physical, and mental well-being • WFH set-up allowance • $1500 USD annual Learning & Development allowance • Annual leave, PTO, and two additional UpGuardian leave days • 18 weeks paid Parental Leave • Personal Leave Allowance, including sick and carer’s leave • Fully remote working environment with no compulsory office attendance • Top-spec laptops provided • Paid subscriptions for generative AI tools • Certified Great Place to Work® employer

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