QA Analyst II

🔥 8 minutes ago

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Upland Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

⚡ Productivity

💰 $115M Post-IPO Equity on 2022-07

SaaS • Enterprise • Productivity

Upland Software is a leading provider of AI-powered cloud software solutions that enhance business efficiency across various domains. Their products include computer telephony integration, AI-powered knowledge management, customer engagement, document automation, and marketing tools that increase revenue, reduce costs, and deliver significant value. Upland's software is used to improve contact center productivity, manage content lifecycles, optimize digital marketing, and drive sales productivity through enhanced workflows and AI-driven insights. Trusted by over 10,000 customers, Upland's solutions are designed to power enterprise digital transformation and bring immediate business outcomes.

📋 Description

• Design, implement, and refine testing plans, processes, and procedures to identify potential issues effectively. • Ensure products, services, and systems enhancements and customizations meet customer requirements and expectations. • Collaborate with system administrators and development teams to recommend improvements and solutions for identified quality issues. • Analyze test results and produce comprehensive reports or emails that detail findings and recommendations for quality enhancement. • Create and maintain detailed documentation for quality testing and assurance activities. • Monitor quality metrics and performance indicators, report findings to management, and propose actionable improvements.

🎯 Requirements

• 3+ years in QA testing and Test Plan authoring • Bachelor’s degree required - Computer Science, MIS or equivalent • Proven experience as a Quality Analyst or similar role testing Business Systems (Salesforce, NetSuite, etc.). • Ability to develop comprehensive test plans and test case scenarios based on requirements documents • Ability to document test scripts, execute test scripts, and triage issues. • Strong analytical skills and excellent attention to detail • Ability to identify system issues that could lead to significant problems. • Has experience with QA test automation with tools such as Katalon, AccelQ, Playwright, Selenium or similar tools. • Understands basic AI fundamentals and with general guidance, can self-study and research how to test Conversational AI agent prompts. • Ability to work until 3pm CT (Mon – Fri)

🏖️ Benefits

• Upland Software is an Equal Employment Opportunity Employer. • Flexibility to manage your working hours accordingly to help in your work-life balance. • Remote-first company.