Head of Internal AI

🕒 April 15

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

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UserTesting

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 Grant on 2020-11

SaaS • Enterprise • B2B

UserTesting is a platform that provides businesses with human insights on their digital products and experiences. By facilitating video-based feedback from real people, it helps companies understand exactly how customers interact with their websites, apps, and prototypes. UserTesting allows organizations to target diverse audiences, gather in-depth consumer insights, and measure performance to create better user experiences. The platform serves teams of all sizes, from startups to enterprises, across various industries including eCommerce, financial services, gaming, healthcare, and more. With AI-powered tools, UserTesting accelerates research processes, enabling fast and efficient feedback collection and analysis.

📋 Description

• Define and evolve UserTesting’s internal AI strategy, aligned to company priorities and long-term growth • Establish and drive an annual AI roadmap, partnering with executive and functional leaders to prioritize investments and align on tradeoffs • Lead enterprise AI governance, including cross-functional alignment with Legal, Security, and IT, and oversight of the AI Governance Council • Define and enforce standards for how AI tools are evaluated, deployed, and scaled—reducing duplication and enabling consistent adoption • Drive progress of the internal AI portfolio in partnership with functional leaders, ensuring alignment, removing blockers, and tracking measurable business impact (e.g., efficiency, quality, cost, decision speed) • Translate AI capabilities into real operating model changes, including workflows, roles, and processes • Manage enterprise AI investment and allocate resources across tools, partners, and internal development • Lead and deploy a small technical team to design and build solutions for high-priority, cross-functional AI initiatives and use cases where dedicated functional capacity does not exist • Provide regular updates to executive leadership and contribute to Board-level discussions on AI strategy and progress

🎯 Requirements

• 5+ years of experience in enterprise strategy, operations, transformation, product operations, or technical program leadership • Proven ability to lead cross-functional initiatives and manage complex portfolios at scale • Strong program management and governance skills, with a focus on execution and outcomes • Experience influencing senior leaders and driving alignment across functions • Solid understanding of AI technologies (e.g., LLMs, automation, agent-based systems) and their business applications • Demonstrated ability to move from experimentation to scaled adoption, translating pilots into sustainable solutions with measurable ROI • Strong understanding of SaaS business models, including GTM strategy, ARR, and product development cycles • Experience operating in highly cross-functional or federated environments where ownership is distributed • Comfortable working in fast-moving, ambiguous environments and driving change across an organization • Ability to travel up to 10%

🏖️ Benefits

• Accommodations for inclusive and accessible experiences for all candidates • Equal Opportunity Employer • Diverse perspectives drive innovation