Strategic Customer Success Manager

🔥 0 minutes ago

🌐 Israel, United Kingdom, +2 more countries – Remote

🇮🇱 Israel – Remote 🇬🇧 United Kingdom – Remote 🇳🇱 Netherlands – Remote 🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Utila

WebsiteLinkedInAll Job Openings

11 - 50 employees

₿ Crypto

💳 Fintech

Crypto • Fintech

Utila is a comprehensive platform designed to manage digital asset operations securely. It enables organizations to handle their trading, payments, treasury management, and tokenization across multiple blockchains with a focus on security and usability. Utila's solutions are built on a state-of-the-art MPC (Multi-Party Computation) wallet infrastructure, ensuring high levels of security and flexibility for businesses and institutions dealing with crypto transactions.

📋 Description

• Own a book of institutional accounts, including renewals, expansions, net-new onboarding, and product adoption • Run the full commercial lifecycle from discovery and negotiation through close • Run end-to-end renewal, upsell, and cross-sell cycles from stakeholder mapping through signed contract • Manage and forecast a regional ARR book • Own churn mitigation and net revenue retention targets • Lead complex negotiations involving pricing, SLAs, and contract terms with C-suite counterparts • Conduct build-vs-buy analysis conversations with technically sophisticated clients • Identify and size portfolio expansion opportunities • Build account plans with clear revenue milestones • Own institutional accounts from onboarding through multi-year retention • Advise CFOs, CTOs, and COOs on MPC wallet infrastructure, operational efficiency, and competitive advantage • Drive product-led growth through feature adoption and ecosystem management • Collaborate with Tel Aviv-based Support, Product, and Engineering teams • Channel EMEA client feedback to influence the product roadmap

🎯 Requirements

• 5+ years Customer Success/Technical Account Management in B2B SaaS or fintech • 2+ years in a senior/strategic CSM capacity • Proven commercial and sales track record, including closed renewals and expansions with documented ARR impact • Experience leading C-suite negotiations with CFO, CTO, and COO counterparts • Experience managing complex deal cycles, including competitive displacement, build-vs-buy, and multi-product expansion • Crypto-native knowledge in custody models, MPC architecture, DeFi, stablecoins, institutional wallet operations, and blockchain transaction flows preferred • Alternatively, experience in fintech, financial services, or cybersecurity companies • Technical fluency engaging engineering counterparts on API integration, authorization workflows, and wallet infrastructure • Hands-on API proficiency is an advantage • Background at crypto-native or fintech companies strongly preferred • Growth-stage team (#50–150) experience valued • EMEA regional experience across UK/Europe/Middle East, timezone management, and remote-first collaboration • Regulatory knowledge of MiCA, DORA, and UAE/Saudi frameworks is a significant advantage • Based in an EMEA timezone, such as Tel Aviv, London, Amsterdam, Dubai, or similar • English fluency required; additional European languages a plus • Self-starter and autonomous operator with an ownership mentality • Exceptional communication skills across C-suite presentations, demos, and QBRs

🏖️ Benefits

• ~30% travel • Remote-first collaboration