Hospitality Quality and Compliance Strategist / Head of Product

11 hours ago

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Description

• Responsible for assessing and influencing design from an operational perspective and building luxurious hospitality products from scratch, creating an exceptional guest experience and operational efficiency.

Requirements

• Extensive operational experience in hospitality projects. • Experience with boutique hotels (worldwide). • In-depth knowledge of High Net Worth Individual (HNWI) guest expectations and luxury service standards. • Background as a hotel manager, pre-opening manager for the boutique hotels, or similar role. • Familiarity with commercial aspects, including F&B operations, spa offerings, treatments, and technologies. • Ability to analyze and improve guest experience and operational efficiency • Understanding of property management systems, relevant software applications, and technology integrations. • Excellent communication and collaboration skills. • Languages: native / fluent English and Spanish

Benefits

• Initially a fixed-term contract with the possibility of growing into a long-term, full-time engagement as we expand our operations. • The chance to shape the future of luxury hospitality and significantly impact our journey to redefine excellence in hospitality design and compliance. • Fully remote opportunity with flexible hours to accommodate global collaboration.

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