Senior Cloud – AWS Support Engineer

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U.S. Department of Veterans Affairs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1930

🏛️ Government

⚕️ Healthcare Insurance

🌍 Social Impact

Government • Healthcare Insurance • Social Impact

U. S. Department of Veterans Affairs is a federal government institution dedicated to caring for United States veterans. The organization provides a variety of services, including health care, disability compensation, education benefits, and vocational rehabilitation. It also offers assistance with home loans, life insurance, and burial services, aiming to support veterans and their families in many aspects of their lives. The VA addresses issues such as mental health support, homelessness, and minority representation within the veteran community. Through its comprehensive programs, the VA seeks to improve the quality of life for veterans and service members.

📋 Description

• Manage AWS operations and lead incident response • Build infrastructure with Terraform and CI/CD • Improve reliability and provide day-to-day AWS operational support • Own incident, alert, and request triage, on-call response, and operational health of the client's AWS estate • Work closely with client platform and engineering teams to keep production stable while improving it • Participate in incident management and lead structured incident response and post-incident reviews • Manage the operational ticket queue and maintain clear communication to client stakeholders • Design and maintain scalable CI/CD pipelines for automated testing, deployment, and provisioning • Collaborate with software teams to integrate and deploy backend services and containerised applications • Implement security best practices and ensure compliance with relevant standards

🎯 Requirements

• 7+ years in Cloud DevOps, SRE, or AWS operational support, with strong CI/CD and infrastructure automation experience • Hands-on experience running AWS managed support / operations — incident management, alert triage, on-call, and SLA-bound resolution • Deep AWS proficiency: EC2, ECS/EKS, Lambda, S3, DynamoDB, RDS, VPC, Route 53, CloudFront, IAM (Identity Center), CloudWatch, X-Ray • Expert IaC (Terraform required; CloudFormation beneficial) — remote state, modules, multi-environment • Strong CI/CD platform experience (GitHub Actions, CodePipeline, GitLab CI, or Jenkins) • Advanced scripting in Bash or Python for automation and tooling • Containerisation and orchestration (Docker, Kubernetes/EKS, Helm beneficial) • Familiarity with AWS GuardDuty, Security Hub, and AWS Health alert handling and triage • Experience with ITSM / ticketing workflows and structured incident, problem, and change management • Monitoring/observability tooling (CloudWatch, Prometheus, Grafana, Datadog, or similar) • AWS networking — VPC design, security groups, load balancers, DNS, hybrid connectivity • Secrets management (Secrets Manager, Parameter Store, HashiCorp Vault) • DevSecOps practices — SCA/SAST/DAST, vulnerability and compliance automation • AWS cost optimisation, tagging strategies, and FinOps practices • Excellent communication; proven mentorship; consulting / professional-services delivery across concurrent client engagements • Minimum Requirements: Matric (Grade 12) certificate • Bachelor's degree in Computer Science, IT, Engineering, or related field (or equivalent practical experience) • At least one relevant professional certification (AWS DevOps Engineer, Solutions Architect, SysOps Administrator, CKA, or equivalent) • South African work authorisation or valid work permit • Willingness to participate in an on-call rotation for production AWS support • Ability to travel occasionally for client meetings or site visits.

🏖️ Benefits

• Professional development • Continuous learning opportunities • Sponsored technical events