Senior Implementation Manager

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🔥 12 hours ago

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Vālenz® Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

Vālenz® Health is a comprehensive health plan solutions provider that offers a fully integrated platform designed to simplify the complexities of healthcare for employers, payers, providers, and members. The company focuses on enhancing quality and lowering costs through data-driven insights, member navigation, provider networks, and robust claims management. By connecting various stakeholders in the healthcare ecosystem, Vālenz aims to improve health outcomes and streamline the healthcare experience for all involved.

📋 Description

• Oversee and execute all aspects of the new client implementation process, ensuring a seamless onboarding experience and setting clients up for long-term success • Manage the rollout of new products and innovations for existing clients, coordinating with internal teams to ensure smooth integration and adoption • Handle client configuration requests in partnership with the Client Success team to support ongoing client needs and optimize platform usage • Lead and drive process improvement initiatives aimed at enhancing implementation strategies, client operations, and project management practices • Develop and present recommendations to increase efficiency, streamline workflows, and enhance the overall client implementation experience • Maintain accurate and timely task management, documentation, and status updates within SalesForce, Wrike, Trello, and other internal Valenz tools

🎯 Requirements

• 2+ years of experience in an implementation, client onboarding, or similar project-driven role • Highly self-motivated and proactive, with the ability to navigate ambiguity and drive tasks to completion independently • Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences • Strong attention to detail, ensuring accuracy and quality in all deliverables and client-facing work • Proven ability to build and maintain positive, professional relationships with colleagues across various teams and levels of the organization • Flexible and adaptable to change, thriving in a fast-paced, evolving company environment • Demonstrated curiosity, critical thinking, and a solutions-oriented mindset with a positive approach to challenges

🏖️ Benefits

• Competitive benefits package with generous employer subsidies • Flexible and remote working options • 401k with generous employer match and immediate vesting • Personal and professional development opportunities • Supportive family benefits, including paid leave for new family members • Companywide philanthropic program, Valenz Communities Connection