Legal Intake Virtual Assistant – Phone & Call Handling

🔥 14 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

👨‍💼 Executive Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Valgorithm

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

Valgorithm is a fractional operations and people consultancy that helps early-stage companies scale their HR, operations, and technology systems. The firm offers fractional COO/CPO/CHRO services, operations and HR consulting, startup advisory, and technology/tool advisory, with particular experience serving healthcare and legal clients. Valgorithm focuses on building foundations for growth—designing tech stacks, implementing HR systems (onboarding, performance, compliance), improving operational efficiency, and reducing staffing and operational costs for B2B clients.

📋 Description

• Answer inbound calls from potential clients with warmth, patience, and professionalism • Listen to callers’ stories without giving legal advice and make them feel heard and respected • Complete intake forms accurately and in detail according to firm guidelines • Write clear, well-organized summaries of callers’ situations for the legal team • Handle follow-up calls from existing leads and assigned outbound calls • Flag urgent or unusual cases to the legal team promptly • Communicate with attorneys, legal staff, and the Valgorithm team • Support light administrative tasks when call volume is low • Follow internal policies and SOPs, including attendance, time tracking, and daily reporting • Join internal team meetings, updates, and feedback sessions • Raise process gaps or improvement ideas • Collaborate with the CEO and VA Manager to improve service quality • Complete onboarding and intake-process training • Shadow experienced intake VAs and begin supervised call handling • Progress to independent inbound intake calls and follow-up calls • Submit accurate daily reports and escalate incomplete or urgent leads • Own the intake phone line during the assigned shift • Support outbound calls and identify intake-process improvements

🎯 Requirements

• Excellent English, both spoken and listening comprehension; ability to understand callers with different accents, speaking speeds, and emotional states, and express yourself clearly and naturally • 1+ years of experience in a phone-based, client-facing role (legal intake, call center, customer support, or similar) • Experience in a legal setting (legal assistant, paralegal, or legal intake) is preferred • Strong empathy and patience • Calm, professional presence on the phone, including with callers who are upset or confused • Strong critical thinking and ability to know when to escalate • High attention to detail; ability to listen, type, and fill out forms accurately at the same time • Clear, organized writing skills for case summaries and daily reports • Comfortable with VoIP phone systems, web-based forms, email, Slack, and time-tracking tools • Ability to maintain strict confidentiality and handle sensitive personal and legal information with discretion • Reliable and self-directed; able to follow structured processes independently in a remote setting • Personal dedicated computer with at least 8GB RAM, current security updates, and antivirus software • Primary internet connection of at least 20 Mbps download and 10 Mbps upload • Backup internet connection such as pocket wifi, prepaid modem, or mobile data plan • Noise-canceling headset with a clear microphone • Consistently quiet workspace free from background noise • Licensed operating system: Windows 10 or higher, or macOS 10.15.5 or higher • Availability during Eastern Time (EST) business hours

🏖️ Benefits

• 100% remote, full-time position (160 hours/month) • 8 paid non-working holidays per year + vacation days • Full onboarding, training, and ongoing support from Valgorithm’s internal team • Make a real difference by being the first voice people hear when they reach out for help • Hands-on experience in the U.S. legal industry • Work in a dynamic, fast-paced environment with room to grow and take on more responsibility