Nursing Operations Coordinator – Virtual Assistant

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

👨‍💼 Executive Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lavender

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare • Healthcare Insurance • Telecommunications

Lavender is an online psychiatry and therapy office that offers convenient mental health care services. Specializing in conditions such as anxiety, depression, ADHD, bipolar disorder, trauma, insomnia, OCD, and life transitions, Lavender focuses on delivering talk therapy and medication management. They provide easy booking options within a week and support clients with insurance or private pay. Lavender aims to assist individuals on their mental health and wellness journey with board-certified psychiatric nurse practitioners, available seven days a week.

📋 Description

• Manage incoming calls, emails, texts, and chats from pharmacies and clients related to prescriptions, prior authorizations, and labs in accordance with established service levels • Troubleshoot e-prescription transmission issues to ensure medications are received by pharmacies without delay • Process administrative medication tasks such as pharmacy transfers, brand-to-generic changes, and non-clinical prescription inquiries • Track, document, and escalate missing prescriptions, refill needs, and symptom-related concerns to the RN or NP as appropriate • Provide administrative support for lab requests, including GeneSight testing, EKGs, and other external diagnostics • Upload lab results to the EMR for provider review • Confirm completion of scheduled lab appointments and follow up with clients as needed • Monitor and triage incoming faxes, uploading documents to client records and routing to the appropriate provider • Ensure accurate, timely documentation of prescription, lab, and fax-related tasks in the EMR • Prepare and organize draft notes in the EMR to support Nurse Practitioners with medication refills and follow-up care • Process and manage release of information (ROI) requests, escalating complex cases to an RN when required • Provide clients with treatment summaries or documentation from their medical record upon request • Communicate with clients to provide updates on prescription or lab status, scheduling needs, and follow-up requirements • Support RNs and NPs during urgent or crisis situations by carrying out delegated administrative tasks, such as contacting emergency services when directed • Route requests appropriately to Care Team members and complete ad hoc tasks as delegated by RNs and NPs • Consistently meet established KPIs and SLAs to ensure timely, accurate, and efficient nursing operations support

🎯 Requirements

• Post-secondary coursework or certification in healthcare administration, medical office assisting, or a related field is an asset • Minimum 1–2 years of experience in a healthcare, pharmacy, or medical office support role • Familiarity with prescription workflows, pharmacy communication, and basic medical terminology • Experience working with electronic medical records (EMRs) and document management systems • Strong organizational skills with the ability to manage multiple tasks while maintaining accuracy in a fast-paced environment • Excellent written and verbal communication skills, including professional client interaction and collaboration with nursing staff • Sound judgment and ability to recognize when issues should be escalated to an RN or NP • Comfort working in a remote, virtual, or distributed care environment • Ability to reliably work U.S. Eastern Time (EST) hours • Access to a personal computer, stable high-speed internet, and a quiet, professional workspace

🏖️ Benefits

• Fully remote role with an international, collaborative team • Supportive and experienced nursing leadership • Opportunity to grow with a scaling healthcare organization • Competitive compensation