Global Account Manager

🔥 11 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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FoodChain ID

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

🌾 Agriculture

📋 Compliance

Agriculture • Compliance • Food and Beverage

FoodChain ID is a company specializing in certification and compliance solutions primarily for the food and beverage industry. They offer a wide array of services including food safety certifications, organic and non-GMO certifications, regulatory compliance assessment, and sustainability certifications. They also provide regulatory compliance tools, testing solutions, consulting services, and training to help companies ensure product safety and meet regulatory requirements across global markets. Their expertise extends to brand protection against food fraud, reducing market entry risks, and leveraging technology for product development and compliance analysis. FoodChain ID is dedicated to maintaining transparency and safety in the food supply chain, offering services to over 30,000 customers worldwide.

📋 Description

• The Global Account Manager manages and grows an assigned book of global enterprise accounts across FoodChain ID’s full portfolio • Own sales bookings performance against assigned monthly, quarterly, and annual targets • Grow assigned global accounts through renewals, expansion, cross sell, upsell, and enterprise license opportunities • Identify revenue opportunities across FCID’s full portfolio of services and solutions • Develop and execute account strategies that support growth, retention, and long term customer value • Lead renewal planning and execution across assigned subscriptions, services, and enterprise agreements • Maintain visibility into wallet size, whitespace, account potential, and expansion paths • Generate referral pipeline from active enterprise deal motion, account plans, whitespace reviews, and managed account expansion work • Meet assigned referral pipeline expectations • Convert referral value into active, qualified opportunities • Track referral bookings, realized referral impact, conversion status, next steps, and commercial ownership • Create and maintain global account plans for assigned accounts • Present account plans and business performance updates • Define clear account priorities, risks, mitigation actions, and next steps • Serve as the primary commercial liaison between FCID and assigned global accounts • Build trusted relationships with senior leaders, decision makers, technical buyers, procurement, and executive sponsors • Maintain relationship health through proactive communication, follow up, customer feedback, and issue resolution • Lead customer meetings, business reviews, account planning sessions, and on site visits when required • Escalate customer risks, service concerns, commercial blockers, and renewal threats with clear action plans • Drive account penetration by expanding relationships beyond existing contacts • Maintain accurate Salesforce records for accounts, referrals, opportunities, notes, next steps, contacts, dates, and account plans • Manage pipeline funnel to support forecast accuracy, linearity, and revenue predictability • Provide regular updates on bookings performance, referral generation, conversion progress, pipeline quality, and account risks • Partner with internal teams to support customer needs and commercial growth • Share customer insights, market trends, competitive intelligence, and product feedback with internal teams

🎯 Requirements

• 7+ years of sales, account management, or strategic customer growth experience • Proven success managing complex enterprise or global accounts • Experience growing existing accounts through expansion, renewal, cross sell, and upsell motions • Experience selling SaaS, DaaS, technical services, regulatory solutions, certification services, or related B2B solutions • History of managing large, complex deals and enterprise level customer relationships • Experience selling into or supporting Food and Beverage, Consumer Goods, Ingredients, Regulatory, TIC, Digital Solutions, SaaS, DaaS, or similarly complex B2B industries • Strong understanding of sales process, pipeline management, opportunity qualification, referral conversion, forecasting, and account planning • Experience working with Salesforce or similar CRM systems • Ability to travel domestically and internationally as required • Bachelor’s degree in business or related field preferred

🏖️ Benefits

• Equal employment opportunities • Prohibits discrimination and harassment of any type