Implementation Consultant, Junior

🕒 3 days ago

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Vermont XCenter

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Vermont XCenter is an innovative consulting agency that has been providing customer service solutions for over 20 years. Specializing in omnichannel communication, the company helps businesses optimize their customer interactions through various channels such as phone, WhatsApp, and social media. With a focus on enhancing client experiences, Vermont XCenter integrates technology and human support to deliver comprehensive call center services tailored to meet the unique needs of each client.

📋 Description

• Work directly with clients on the implementation of the monday.com platform, understanding their needs, mapping processes, and proposing customized solutions. • Participate in requirements-gathering meetings, planning sessions, and trainings (Kick-off, Discovery, Validations, Trainings, etc.). • Configure and adapt the monday.com platform with a high level of customization according to each client’s business rules and needs. • Oversee the full implementation cycle: Kick-off, Discovery, Development, Validation, Training, Go Live, and Support. • Prepare technical documentation and support materials such as Functional Analysis, Technical Analysis, solution documentation, PoC, and others. • Identify opportunities for continuous improvement in platform usage and propose enhancements. • Ensure strategic adoption of the platform by the client.

🎯 Requirements

• Proven experience in monday.com implementation projects. • Basic knowledge of monday.com. • Ability to translate business processes into practical solutions within the tool. • Excellent communication skills and ease conducting meetings with stakeholders of different profiles. • Organized, autonomous, with a sense of priority and responsibility. • Knowledge of integrations via Make.com, API, Zapier or similar is desirable. • Previous experience in consultancies or monday.com partner companies (plus). • Experience with agile project management (plus). • Analytical profile and familiarity with data visualization tools (plus).

🏖️ Benefits

• Collaborative environment with room for innovation and growth. • Access to training and certifications. • Flexibility and autonomy in a 100% remote model. • Market-competitive compensation.