Vermont XCenter
501 - 1000 employees
Founded 1996
🤝 B2B
☁️ SaaS
B2B • Customer Service • SaaS
Vermont XCenter is an innovative consulting agency that has been providing customer service solutions for over 20 years. Specializing in omnichannel communication, the company helps businesses optimize their customer interactions through various channels such as phone, WhatsApp, and social media. With a focus on enhancing client experiences, Vermont XCenter integrates technology and human support to deliver comprehensive call center services tailored to meet the unique needs of each client.
Implementation Consultant – Junior
🔥 4 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Vermont XCenter
501 - 1000 employees
Founded 1996
🤝 B2B
☁️ SaaS
B2B • Customer Service • SaaS
Vermont XCenter is an innovative consulting agency that has been providing customer service solutions for over 20 years. Specializing in omnichannel communication, the company helps businesses optimize their customer interactions through various channels such as phone, WhatsApp, and social media. With a focus on enhancing client experiences, Vermont XCenter integrates technology and human support to deliver comprehensive call center services tailored to meet the unique needs of each client.
📋 Description
• Work directly with clients on implementing the monday.com platform, understanding their needs, mapping processes, and proposing customized solutions. • Collaborate in requirements-gathering, planning, and training sessions (Kickoff, Discovery, Validations, Trainings, etc.). • Configure and tailor the monday.com platform with a high degree of customization according to each client's business rules and requirements. • Support the full implementation lifecycle: Kickoff, Discovery, Development, Validation, Training, Go Live, and Support. • Prepare technical documentation and support materials, such as Functional Analysis, Technical Analysis, solution documentation, Proof of Concept (PoC), and others. • Identify opportunities for continuous improvement in platform usage and propose enhancements. • Ensure strategic adoption of the platform by the client.
🎯 Requirements
• Proven experience in monday.com implementation projects. • Advanced knowledge of monday.com (certifications are considered a plus). • Ability to translate business processes into practical solutions within the tool. • Excellent communication skills and the ability to lead meetings with stakeholders across different profiles. • Organized, autonomous, with a strong sense of priorities and responsibility. • Knowledge of integrations using Make.com, APIs, Zapier, or similar tools is desirable.
🏖️ Benefits
• Collaborative environment with opportunities for innovation and growth. • Access to training and certification programs. • Flexibility and autonomy in a 100% remote work model. • Competitive compensation aligned with market standards.
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