Senior Operations Technician

🕒 4 days ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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Verra Mobility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🚗 Transport

📡 Telecommunications

🏢 Enterprise

Transport • Telecommunications • Enterprise

Verra Mobility is a global leader in smart transportation solutions, dedicated to creating safer and smarter communities through cutting-edge transportation technologies. The company partners with local governments, school districts, and commercial fleets to deliver integrated systems that enhance mobility, safety, and road efficiency. Verra Mobility's offerings include safety enforcement solutions, parking solutions, and commercial fleet management, serving a diverse range of clients such as municipalities, school districts, commercial fleet operators, and rental car companies. With a presence in over 15 countries and extensive partnerships with leading toll authorities and municipalities, Verra Mobility is committed to driving the future of smart mobility by connecting people, technology, and data seamlessly across the mobility ecosystem.

📋 Description

• Responsible for remote troubleshooting, site and roadside monitoring and general uptime for devices managed by the VCC. • Dedicate to keeping clients roadside network devices online and operating at peak efficiency. • Demonstrate drive to find work, seek out problems and ensure Ops techs are meeting standards and expectations. • Work on difficult and complex issues, find technical solutions for undefined issues. • Be a key or lead member of the dynamic response team. • Adapt role and responsibility with the needs of the unit or area assigned to.

🎯 Requirements

• Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field • Five (5) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. • Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals • Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python. • Demonstrated knowledge of Verra Mobility Roadside Products and a thorough understanding of the technical complexity for one or more product lines. • Demonstrated knowledge of computing and data troubleshooting • Demonstrated knowledge of network and remote system troubleshooting • Demonstrated knowledge of data management and information technologies • Experience in accurately and reliably interpreting data for determining appropriate action. • Experience in managing multiple priorities. • Preferred Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook. • Successful completion of the Nlets fingerprinting background assessment.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off