Director, Account Management – Pharma

🕒 March 30

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

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Vi

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

Artificial Intelligence • Healthcare Insurance • SaaS

Vi is a company that leverages artificial intelligence to help health organizations improve member health outcomes and financial returns. The company provides an AI SaaS platform that offers solutions for efficient acquisition, personalized engagement, and predictive retention throughout the member lifecycle. Vi focuses on maximizing acquisition, enrollment, engagement, retention, upsells, and health outcomes with superior ROI. Their platform is designed to lower the cost per acquisition, enhance member engagement and retention, and transform operations with their generative AI technology. Vi works with leading global health enterprises to drive results at scale while ensuring privacy and data security standards are met.

📋 Description

• Own the end-to-end success of your accounts, ensuring every engagement delivers measurable client outcomes and creates a clear path to upsell and expansion. • Oversee the project lifecycle for enterprise accounts, managing timelines, resource allocation, and risk mitigation to ensure 100% on-time delivery of complex biopharma campaigns. • Convert 95% of POCs by delivering against client objectives with precision. Secure upsells and cross-sells by identifying new commercial opportunities and deepening Vi’s footprint within strategic accounts. • Build and maintain trusted relationships with VP and C-suite stakeholders across your accounts. • Work hand-in-hand with the Client Performance (CP) and Product teams to ensure the "how" of the execution meets the "what" of the commercial contract. • Manage $500K+ ARR contracts with a focus on SOW accuracy and scope discipline — protecting profitability while maintaining client confidence and driving toward renewal and expansion. • Build and refine a delivery playbook for the biopharma vertical that shortens time-to-value for new clients and creates a repeatable model for scaling Vi’s commercial footprint across the portfolio. • Leverage performance data to build compelling narratives for senior stakeholders that demonstrate measurable ROI and surface new opportunities for account growth.

🎯 Requirements

• Proven track record of managing complex SaaS or platform deployments within the healthcare/biopharma space, with a commercial lens on client outcomes over technical deliverables. • Experience using PM methodologies (Agile, Waterfall, or Hybrid) to manage multi-stakeholder workstreams; PMP or similar certification is a plus. • Deep understanding of how to integrate performance marketing tech with client-side CRMs (e.g., Salesforce, Veeva), call centers, and patient data platforms. • Ability to troubleshoot technical roadblocks and provide "work-around" solutions that keep projects on track without compromising quality. • You understand enough about how Vi’s platform works to hold credible conversations at all levels — from CMO to ops lead. You use that fluency to unlock commercial opportunities, not just solve delivery problems. • Experience managing $500K+ ARR accounts where growth is driven by business outcomes, trusted relationships, and consistent delivery — not just technical milestones. • Comfortable owning the room in C-suite and VP-level conversations. You lead with business impact, ask the right strategic questions, and position Vi as a long-term growth partner — not just a vendor delivering a scope of work. • You are comfortable building processes where none exist and can navigate the ambiguity of a rapidly scaling tech environment.

🏖️ Benefits

• No notable benefits mentioned