Customer Service Representative – Administration, Finance

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🕒 March 29

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Vi

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏠 Real Estate

🧘 Wellness

Real Estate • Wellness

Vi is an operator of Life Plan Communities that provides upscale senior living residences across the United States, offering stylish accommodations, world-class dining, varied lifestyle programming, and long-term care services focused on residents’ wellbeing. The company emphasizes employee development, diversity and inclusion, and a high-quality, service-oriented environment across its multiple communities in locations such as Florida, California, Colorado, Illinois, Arizona, and South Carolina.

📋 Description

• First point of contact for users of our Infoma software modules in the area of financial accounting • Analyze and classify customer inquiries and document reports in the ticketing system • Handle general customer queries and resolve them via remote diagnosis with guidance • Gather all data and information for more complex issues and prepare them for escalation to the next support level

🎯 Requirements

• Vocational training or degree in business administration, public administration, or tax-related fields — or equivalent practical experience • Excellent communication skills • Customer-focused and friendly demeanor • Attention to detail, commitment, and eagerness to learn

🏖️ Benefits

• Ongoing training and development opportunities • Flexible working hours • Performance bonuses and employment covered by collective bargaining agreements in a secure, stable, and growing industry environment • Participation in the company's employee share program, including subsidies for free shares and support for company pension schemes • Flexible working models (e.g., part-time, flexitime, trust-based working hours, 4-day week, etc.) • Option for remote/mobile working • Employee discounts with over 700 well-known providers • State-of-the-art work equipment (laptop, smartphone) • Free beverages and fresh fruit