eCommerce Assistant, Shopify

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VirtualStaff365

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

VirtualStaff365 is a Melbourne-based company specializing in virtual staff outsourcing solutions. They help Australian businesses save time and reduce staffing costs by providing professional and cost-effective offshore staffing solutions from the Philippines and South Africa. VirtualStaff365 offers a wide range of virtual assistant services, including customer service, data entry, graphic design, web and software development, and more. Their solutions enable businesses to increase operational efficiency and scale quickly while offering a no-risk guarantee.

📋 Description

• Manage and update product listings within Shopify across two online stores • Clean and standardise product data, including weights, descriptions, images, and variants • Create and optimise product listings with accurate meta titles and descriptions • Prepare and execute bulk product uploads via spreadsheets and CSV files • Support ongoing product uploads from new supplier inventory and liaise with suppliers for details • Identify and resolve duplicate or inconsistent listings across both websites • Respond to customer emails and handle online chat support within required timeframes • Resize and optimise product images for website use while creating SEO-friendly alt text • Monitor website listings for errors, missing information, or out-of-stock issues • Assist with category organisation, website merchandising, and seasonal product updates • Upload and organise invoices or stock documentation • Assist with basic competitor and pricing research alongside general eCommerce tasks

🎯 Requirements

• Minimum of 2 years of experience using Shopify in a similar eCommerce role • Strong attention to detail and consistency in product formatting • Excellent written and verbal English skills with a warm, friendly communication style • Intermediate proficiency using spreadsheets and managing CSV files for bulk data uploads • Basic understanding of SEO principles including meta descriptions and image alt tags • Experience with Canva or basic image editing tools for resizing and website optimisation • Ability to work independently, follow established procedures, and show a collaborative attitude • Nice-to-Have Skills • Experience working with children's retail, boutique, or toy brands • Prior experience utilizing ChatGPT or AI tools for content assistance • Experience managing multi-store Shopify environments

🏖️ Benefits

• ​Permanent work-from-home set-up • Dayshift (Australian business hours) • Full-time job • HMO • Annual leave • 13th-month pay • With Government Mandated Benefits