IT HelpDesk Support

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🕒 March 20

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Virtual Teammate

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 HR Tech

🤝 B2B

☁️ SaaS

HR Tech • B2B • SaaS

Virtual Teammate is a company that revolutionizes virtual staffing by providing a scalable and efficient approach to hiring virtual assistants. They specialize in offering administrative support, business intelligence, customer service, finance, marketing, healthcare, and sales virtual teammates to alleviate workload and enhance operational efficiency. Virtual Teammate emphasizes a simple hiring process, flat-rate pricing with no hidden fees, and dynamic scalability to meet the varying needs of startups, small businesses, and enterprises. Their virtual teammates are trained to focus on value creation, allowing businesses to concentrate on strategic growth and core activities.

📋 Description

• Log, track, update, and resolve help desk tickets while maintaining detailed resolution notes. • Ensure accountability, transparency, and consistent service delivery. • Provide Tier 1 support including basic troubleshooting and IT assistance. • Assist with account setup, password resets, permissions, and access changes across systems and tools. • Support secure and efficient user access management. • Assist with routine system checks, updates, backups, and basic maintenance tasks. • Help prevent issues before they impact operations and users. • Maintain accurate documentation of tickets, system procedures, and recurring issues. • Contribute to internal knowledge bases and self-service resources for end users. • Provide clear, professional, and supportive assistance to users.

🎯 Requirements

• Strong communication skills and customer service orientation • Ability to work US business hours (night shift Philippine time) • Technical troubleshooting and systems knowledge: Operating systems (Windows, macOS) • Common business applications • Hardware and basic networking • Ticketing systems (e.g., Jira, Zendesk, Freshservice) • Attention to detail and security awareness: Strong understanding of access controls, security best practices, and accurate documentation • Experience with IT ticketing systems like ServiceNow or similar • Previous experience supporting remote teams or US clients

🏖️ Benefits

• Lightning Fast Hiring Process: Get started quickly with a simplified recruitment - endorsement process. • Dedicated and Engaged Support: Our hands-on team is committed to giving you personalized assistance and unwavering support from start to finish. • Dynamic Scalability: Opportunities to grow and adapt with us.