International Freight & Customs Manager

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VirtuHire

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

VirtuHire is a remote recruiting and employer-of-record service focused on connecting businesses with vetted South African talent. The company rigorously vets candidates and provides a curated shortlist, interview scheduling, onboarding, payroll, compliance, and full employee management. It offers a no-fee recruitment process, advertises cost savings versus local hires, and emphasizes English proficiency, university-educated candidates, and industry experience. Metrics provided include clients served, hires made, and a high retention rate. VirtuHire positions itself as a partner handling hiring, EOR services, and HR administration to let clients focus on growth.

📋 Description

• Manage international freight bookings from factories in China (and other manufacturing locations) to distribution centres in main markets (US, Canada, UK, EU). • Optimise international supply chain routes and container utilisation to minimise cost per unit. • Coordinate factory loadings at origin, ensuring all necessary export and import documentation is in place and accurate. • Monitor international transit in real time; proactively resolve issues including delays, route changes and capacity constraints. • Work closely with the account manager and other freight providers to understand network operating efficiency, capacity issues, and any threats to shipping timelines before making shipment plans and bookings. • Serve as the primary point of contact for the Amazon Global Logistics (AGL) account manager. • Lead the management and implementation of the shipping plan; • Ensure timely and complete booking of all AGL shipments. • Maximise container utilisation to minimise cost per unit shipped. • Manage and monitor AGL shipments from China direct into Amazon FCs and Amazon Upstream / AWD. • Continuously understand and improve the process for AGL bookings, communications, cost management and shipment tracking. • Ensure full compliance with international regulations and customs requirements across all shipping lanes. • Maintain a high standard of customs documentation accuracy to prevent delays or penalties. • Build and maintain knowledge pool and process documentation around international freight and Amazon logistics. • Maintain critical path shipping milestones on Monday.com accurately and in a timely manner. • Manage and maintain Shipping decision and booking files or dashboards to keep internal stakeholders accurately informed of shipment details and status. • Learn and become competent in SAP ByDesign (ERP system). • Oversee accurate implementation of logistics data input into ByDesign. • Pull and analyse data from ByDesign to drive process improvements. • Collaborate with the supply chain team and manufacturing partners to proactively manage and minimise discrepancies. • Efficiently manage rebookings, consolidations and other preferred solutions when disruptions arise.

🎯 Requirements

• 3+ years of Amazon Seller Central experience, preferably in a logistics or operations capacity. • 2+ years of direct experience making Amazon Global Logistics (AGL) shipment bookings. • Demonstrable understanding of international freight, customs clearance and import/export documentation. • Experience with Monday.com is preferred; training will be provided if not. • Familiarity with ERP systems is beneficial (SAP ByDesign experience is a plus). • A problem solver and doer — someone who is energised by challenges and focuses on solutions, not obstacles. • Proactive and communicative — you raise issues early, keep stakeholders informed, and never leave people guessing. • High attention to detail with accuracy you can stand behind — you learn quickly from any mistakes. • A team player who thrives in a collaborative, fast-moving environment. • Growth-oriented — you enjoy learning, improving processes, and making things bigger and better. • Intellectually curious about your field — you stay current through industry podcasts, LinkedIn, trade media and other sources. • Resilient and calm under pressure — you make good decisions when things don't go to plan. • Strong written and spoken English — you communicate clearly and professionally with internal teams, account managers and external partners.