Senior Support Engineer, Authorizations Processing

🕒 June 27

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Visa

WebsiteLinkedInAll Job Openings

10,000+ employees

💳 Fintech

💸 Finance

🏦 Banking

💰 Post IPO equity on 2016-10

Fintech • Finance • Banking

Visa is a global payments technology company that connects consumers, merchants, financial institutions and governments to enable electronic payments and commerce. It operates a worldwide card network for credit, debit and prepaid payments and provides payment processing, security and fraud-mitigation services, data analytics and value-added products for both consumers and businesses. Visa invests in next-generation payment solutions (including AI-driven commerce), supports financial inclusion initiatives through the Visa Foundation, and offers consumer card benefits and merchant services.

📋 Description

• Provide technical support on payments and authorization flows, including transaction processing, integrations, and lifecycle events • Investigate complex issues, working closely with Engineering and TAMs to analyze root causes and validate system behavior • Support incident management, contributing technical analysis during high-severity issues and escalations • Collaborate with internal teams, ensuring clear communication of technical findings and client impact • Validate platform changes, helping assess the impact of releases, configurations, and operational updates • Develop internal tools and automation, improving operational efficiency and diagnostics capabilities • Leverage AI and automation, contributing to the creation of tools (e.g., agents, scripts) to accelerate troubleshooting and reduce manual effort • Promote knowledge, across supported client and internal teams to leverage skills. Contribute with the technical narrative for external documents and escalate complex situations with context.

🎯 Requirements

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. • Bachelor’s degree in computer science, Engineering, or a related technical field (or equivalent practical experience) • Proven experience in payments processing, authorization flows, or card lifecycle systems, preferably in banking, fintech, or payment networks • Strong understanding of end-to-end transaction lifecycle, including authorization, clearing, settlement, and network interactions (e.g., Visa, Mastercard) • Experience working with high-volume, real-time transactional systems, including debugging and analyzing transaction-level behavior • Solid background in technical support, SRE, or backend engineering roles within distributed systems environments • Hands-on experience with APIs, integrations, and message-based systems, including troubleshooting across system boundaries • Experience in incident management for critical systems, including root cause analysis and working in high-pressure scenarios • Ability to analyze logs, metrics, and transaction data to identify issues and propose solutions • Experience collaborating with engineering teams on investigations and system behavior validation • Familiarity with automation, scripting, or building internal tools, with exposure to AI-driven approaches is a strong plus.

🏖️ Benefits

• Health insurance • Remote work options