Junior Customer Service Analyst

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🕒 July 3

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Viveo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

💳 Fintech

💰 Venture Round on 2020-03

Healthcare • Healthcare Insurance • Fintech

Viveo is a health technology company that has launched a comprehensive patient portal in Estonia, aimed at improving access, convenience, and affordability in healthcare. Their white-label platform caters to insurance providers, doctors, patients, and clinics by providing a single solution that integrates various aspects of healthcare. With a team of industry experts, Viveo focuses on enhancing customer experiences in health and wellness services, while facilitating digital transformation for healthcare businesses globally.

📋 Description

• Manage the operational activities for the portfolio of clients and business units under your responsibility. • Handle cancellations, rescheduling, manual allocation waves and other operational procedures. • Monitor the entire scheduling and delivery flow. • Ensure information is updated in corporate systems. • Monitor operational pending items until completion. • Track deliveries. • Perform follow-ups with carriers, distribution centers (DCs) and partner teams. • Handle delivery incident resolution. • Support initiatives to reduce delays and recurring incidents. • Schedule customers according to established rules. • Monitor critical schedules and act proactively to resolve scheduling conflicts. • Ensure communication between customers, carriers and operations. • Monitor invoiced orders without pickup. • Ensure issue handling within defined SLAs. • Work together with internal teams to resolve pending issues. • Act as the focal point for the portfolio under your responsibility. • Provide information about orders, deliveries and incidents. • Contribute to a positive customer experience. • Monitor the area’s operational KPIs and support the development of action plans. • Identify opportunities to simplify processes and participate in improvement projects. • Support the standardization of activities. • Share best practices with the team.

🎯 Requirements

• Bachelor's degree (in progress or completed) in Business Administration, Engineering, Logistics, Supply Chain or related fields. • Experience in Customer Service, Customer Support, Logistics or Supply Chain required. • Preferred experience in Order Management, delivery scheduling or after-sales. • Intermediate technical skills in Excel and PowerPoint. • Knowledge of operational KPIs. • Experience with the Protheus ERP is a plus. • Experience with Power BI is a plus. • Technical competencies: organization, priority management, communication, analytical ability, problem solving, portfolio management, process-oriented mindset, customer focus, teamwork. • Behavioral competencies: sense of ownership, proactivity, collaboration, adaptability, organization, commitment to results, good communication, continuous learning.

🏖️ Benefits

• Health insurance with co-pay; • Dental plan; • Meal/food allowance; • Life insurance; • Private pension plan; • PPR (performance-based bonus); • On-site health center; • TotalPass; • Partnerships with institutions offering exclusive discounts.