Customer Happiness Associate – Exclusiva para PCD

🕒 May 26

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Clara

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🤝 B2B

Fintech • B2B

Clara is the leading end-to-end corporate spend management solution for companies in Latin America. Their platform includes locally-issued corporate cards, Bill Pay, financing solutions, and a software platform highly rated by numerous successful companies in the region. Recognized for its inclusive culture and values, Clara has attained a unicorn valuation and has been featured in LinkedIn's Top Startups 2021 ranking.

📋 Description

• Handling and resolving escalated customer inquiries via email, chat, and phone (Zendesk). • Investigating problems thoroughly and documenting findings clearly in our internal tools. • Proactively reaching out to customers to provide solutions and support, including follow-up calls as needed. • Offering thoughtful options to customers looking to cancel or return their orders, always with a focus on long-term retention. • Identifying and proposing improvements to our processes based on customer feedback. • Acting as a calm, empathetic, and clear communicator—even in high-pressure or complex situations. • Delivering support with a high bar for quality and excellence, always prioritizing the customer's needs. • Managing multiple tickets and priorities at once with strong organization and attention to detail.

🎯 Requirements

• 2+ years of experience as a Customer Support Representative or Customer Success Agent, preferably in a Fintech or B2B environment. • Strong interpersonal skills—calm under pressure, empathetic, and a clear communicator. • Updated medical report (Laudo Médico) confirming the disability status, in accordance with Brazilian Law 8.213/91. • Experience using customer support systems like Zendesk (Advanced) and CRM tools like Hubspot (Intermediate). Proficiency in Google Drive and Office tools. • Based in the São Paulo metropolitan region, with availability to occasionally work from Clara’s local office (Itaim Bibi). Availability to work from 11h to 20h (BRT). • Working proficiency in Portuguese and Intermediate English (for reading/writing documentation).

🏖️ Benefits

• Competitive salary and stock options (ESOP) from day one • Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language) • Annual learning budget and internal accelerated development paths • High-ownership environment: we move fast, learn fast, and raise the bar — together • Smart, ambitious teammates — low ego, high impact • Flexible vacation and hybrid work model focused on results